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"We had an incredible stay at Tunnel Mountain Resort in Banff. From the moment we checked in, the staff were welcoming, friendly, and genuinely eager to make our experience memorable. The property itself feels tucked away in the trees, offering peace and quiet while still being just a few minutes from downtown Banff. The room was spacious, clean, and cozy, with a rustic mountain vibe that fit perfectly with the surroundings. I especially loved the fireplace—it made evenings feel warm and relaxing after a day of exploring. The kitchenette was well-equipped, which was a nice bonus for preparing meals. The views from the resort are stunning. Waking up to the fresh mountain air and seeing the Rockies right outside my window was unforgettable. On-site amenities like the hot tub and pool added to the experience, especially after long hikes. What stood out most was the balance between comfort and nature. It felt like having a private cabin in the mountains but with all the convenience of a resort. I’d highly recommend Tunnel Mountain Resort for couples, families, or anyone wanting a true Banff escape. It’s the perfect mix of relaxation, comfort, and breathtaking scenery—I’m already looking forward to coming back!"

"Hotel Canoe and Suites provide excellent services, clean rooms with modern amenities, and lovely hot tubs and sauna. The hotel even goes the extra mile with free coffee and tea (coffee filters provided), and bus tickets to get to downtown Banff without fussing over parking space. The staff was professional and accommodated our needs quickly and with ease. More specifically, the hotel is designed to be wonderfully convenient while maintaining its vision. The rooms are large, and each has a porch looking into the beautiful mountains. They achieve this by structuring each level to have cascading porches. Moreover, each wing of the hotel is separated by parking, so it is extremely convenient to move luggage around. Yet, the hotel wings are all connected by a hallway on a single floor. This, plus the attention to detail when it comes to guests comfort, such as having towels and changing rooms next to the hot tubs, makes it a great hotel. Highly recommended!"

"I had a great stay! I really appreciated how the staff went above and beyond to make sure I was satisfied with my stay. I would book at Charltons again in the future. Thank you :)"

"We did a little staycation in Banff from Calgary and overall had a great time. The cave pool was a big hit, but just a heads up that it’s not really a “swimming pool.” It’s more like a large cave-style hot tub. It’s shallow, and the water is fairly hot, so the kids couldn’t really swim or put their faces under the water. The cave setup is very cool though, and the adults really enjoyed it for relaxing. The dry sauna was also great. We stayed in a suite with two double beds, plus a living area with a sofa bed, a dining area, and a kitchenette. We were happy with the layout. The suite was clean, but it is definitely dated. One downside was the TVs. I know you don’t go to Banff to sit and watch TV, but it would be nice if they updated to smart TVs. If you’re traveling with kids, I’d suggest bringing a Fire Stick or Chromecast. Even an HDMI cable to connect a laptop would work, but make sure you download movies ahead of time because the Wi-Fi in our area was pretty spotty and the kids kept losing connection. The front desk staff were fantastic. Friendly, helpful, and efficient. They made parking easy, provided bus passes, and explained local info without us having to ask a bunch of questions. We’d stay here again, and next time we’ll definitely bring something for the TV so we can do an easy movie night after a busy day."