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1. Parking car a bit hard to find m 2. The door knob between living room and bed room was broken 3. No hot water at the bath tub. Called maintenance team but no improvement. 4. Sink was clogged but eventually problem solved after maintenance team come over 5. Customer service nice

I prefered since the room rate is reasonable for big, clean And smell nice room. PLUS friendly staff but not friendly Parking hehehe . Photos attached not related

The Klagan Regency at 1Borneo Hypermall in Kota Kinabalu is a 4-star hotel that offers a blend of comfort, convenience, and affordability for both leisure and business travelers. Situated approximately 20 minutes from Kota Kinabalu city center, the hotel is directly connected to 1Borneo Hypermall, providing guests with immediate access to over 300 shopping, dining, and entertainment outlets.   ⸻ Location & Accessibility The hotel’s location is particularly advantageous for guests with business at Universiti Malaysia Sabah (UMS) or those seeking a stay away from the city’s hustle and bustle. Its integration with 1Borneo Hypermall ensures that shopping and dining options are just steps away. However, some guests have noted that the hotel is relatively distant from Kota Kinabalu’s main attractions, which may require additional travel time. ⸻ Rooms & Comfort Guests frequently commend the spaciousness and cleanliness of the rooms. Many reviews highlight the comfortable beds, ample amenities, and pleasant views from the rooms. However, there have been occasional mentions of maintenance issues, such as air conditioning problems or the need for room refurbishments.   ⸻ Dining Experience The hotel’s breakfast offerings receive mixed reviews. While some guests appreciate the variety and taste, including local dishes like “ayam masak kicap,” others feel that the selection is limited and that the replenishment of food items during peak hours could be improved.  ⸻ Amenities & Facilities The Klagan Regency boasts a range of facilities, including three swimming pools (indoor, outdoor, and a children’s pool), a fitness center, and direct access to the shopping mall. These amenities cater to both families and business travelers. However, some guests have pointed out that the cleanliness of the pool areas could be enhanced.  ⸻ Parking & Transportation Parking has been a consistent concern among guests. The hotel offers limited parking spaces, operating on a first-come, first-served basis. This has led to challenges for guests, especially during peak periods, with some having to seek alternative parking options in the mall, often at additional costs.   ⸻ Service & Staff The hotel’s staff receive high praise for their friendliness and professionalism. Guests have highlighted instances where staff members went above and beyond to assist, from accommodating special requests to providing guidance on local attractions. Such positive interactions contribute significantly to the overall guest experience.  ⸻ Overall Impression The Klagan Regency at 1Borneo offers a comfortable and convenient stay, especially for those looking to be close to shopping facilities and away from the city’s core. While there are areas for improvement, particularly concerning parking and certain maintenance aspects, the hotel’s strengths in service, room comfort, and location within a major mall make it a viable option for travelers visiting Kota Kinabalu.  ⸻ Pros: • Spacious and clean rooms • Direct access to 1Borneo Hypermall • Friendly and accommodating staff • Multiple swimming pools and fitness center    Cons: • Limited parking availability • Distance from Kota Kinabalu city center • Occasional maintenance issues in rooms • Breakfast variety could be enhanced  ⸻ Rating Summary: • Cleanliness: 8.7/10 • Comfort: 8.7/10 • Location: 8.5/10 • Facilities: 8.6/10 • Staff: 9.1/10 • Value for Money: 8.7/10 • Overall: 8.4/10