مراجعاتHotel Royal Signature

رد من مكان الإقامة: Dear Valued Guest,Thank you for taking the time to share your feedback with us.While we are glad to know that your stay was generally a good experience, we sincerely apologise if there were any aspects that did not meet your expectations. We truly value every opportunity to learn and improve, and your feedback—no matter how brief—is important to us.If there was anything during your visit that left you feeling less than fully satisfied, we genuinely regret any inconvenience caused. Our team strives to ensure that every guest enjoys a seamless and memorable stay, and we are sorry if we fell short in any way.We hope you will consider reaching out to us directly if there is anything more you would like to share, as your insights would be incredibly helpful for our continued efforts to enhance the quality of our service and hospitality.Thank you once again for choosing to stay with us. We truly hope to have the pleasure of welcoming you back and delivering an even better experience in the future.Warmest Regards,May CheongGeneral Manager

رد من مكان الإقامة: Dear Valued Guest,Thank you for taking a moment to share your review with us. We're pleased to know that you enjoyed our excellent location and found our service to meet your expectations.It's also good to hear that your overall stay was a healthy and comfortable one. Providing a clean, safe, and welcoming environment remains one of our top priorities, and your feedback assures us we’re on the right track.We truly appreciate your support and hope to have the opportunity to welcome you back again soon for another pleasant experience.Warmest Regards,May CheongGeneral Manager

رد من مكان الإقامة: Dear Valued Guest,Thank you for taking the time to share your feedback. We're glad to know that our location near the metro station made your stay more convenient and that you found our property suitable for your visit.We’re sorry to hear that certain aspects did not fully meet your expectations. Your comment regarding the breakfast variety has been noted, and we will certainly review it with our culinary team to see how we can enhance the overall experience.While our swimming pool may not have impressed you this time, we are continuously working on improving our facilities to better meet guest preferences.We welcome guests from all around the world and are proud to serve a diverse group of travellers. It’s this mix of cultures and backgrounds that adds to the richness of the experience we offer.Thank you once again for choosing to stay with us. We hope to have the opportunity to welcome you back and offer a more enjoyable experience on your next visit.Warmest Regards,May CheongGeneral Manager

رد من مكان الإقامة: Dear Ms Gudan,Thank you for taking the time to share your feedback following your recent stay with us.We sincerely apologise for the experience you had upon arrival, especially regarding the condition of the bedsheet and pillowcase. This is certainly not the standard we strive to maintain, and we regret the inconvenience and discomfort caused. Please be assured that we have addressed this matter with our housekeeping team to ensure such lapses do not happen again.We understand your frustration with the room assignment and the limited view. While we always do our best to accommodate upgrade requests, we regret that we were unable to offer a higher floor during your stay due to high occupancy.On a positive note, we are glad that our team was able to assist you with the linen change and that the service recovery was well received. We also appreciate your kind words about our breakfast offerings, elevator efficiency, and the courteous service from our team members.Your feedback is valuable to us, and we will continue working towards improving our guest experience. We hope to have the opportunity to welcome you again for a more comfortable and enjoyable stay.Warmest RegardsMay CheongGeneral Manager

رد من مكان الإقامة: Dear Mr. Peter,Thank you for sharing your feedback following your recent stay with us. We're delighted to know that you enjoyed our strategic location in the heart of Bukit Bintang, making it convenient for both shopping and exploring the lively street scenes nearby.It's also encouraging to hear that you found our amenities to be well maintained. We place great emphasis on cleanliness and upkeep throughout the hotel, and it's rewarding to know these efforts contributed positively to your stay.Should your travels bring you back to Kuala Lumpur, we would be pleased to welcome you again for another enjoyable experience. Please do not hesitate to reach out if there is anything we can assist you with ahead of your next visit.Warmest Regards,May CheongGeneral Manager

رد من مكان الإقامة: Dear Mr/Ms. Chia Earn,Thank you for taking the time to share your kind review. We’re truly glad to know that you had a pleasant stay with us. It’s wonderful that our team was able to assist with your room upgrade for the second night — we’re happy to know this added to your overall experience.We're also pleased that you enjoyed the welcoming drinks and light refreshments at the lobby during check-in, as well as our breakfast buffet. It’s always encouraging to hear that our efforts to provide a comfortable and enjoyable stay are well received.Your recommendation means a lot to us, and we look forward to welcoming you back again for another enjoyable stay at Hotel Royal Signature Kuala Lumpur.Warmest Regards,May CheongGeneral Manager

رد من مكان الإقامة: Dear Valued Guest,Thank you for sharing your experience with us. We’re pleased to know that you found our location highly convenient — being in the heart of Kuala Lumpur allows our guests to easily explore the city’s attractions, shopping, and dining.We’re also glad you enjoyed the complimentary snacks and drinks in your room, a small gesture to make your stay more comfortable.We have taken note of your comment regarding the toilet flush. Your feedback is important, and we will highlight this to our maintenance team for further inspection and improvement. We’re always looking for ways to enhance our guests’ experience, and your input plays a valuable role in that.We hope to have the pleasure of welcoming you back for a more seamless and enjoyable stay.Warmest Regards,May CheongGeneral Manager

رد من مكان الإقامة: عزيزي السيد عفيف، شكرًا لك على إقامتك معنا وعلى تخصيص وقتك لمشاركة تقييمك. يسعدنا حقًا أن تجربتك كانت ممتعة بشكل عام. نقدّر كلماتك الطيبة عن فريقنا. من الرائع أن نعرف أنهم تركوا انطباعًا إيجابيًا بخدمتهم المتميزة والودية. كما يسعدنا أنك وجدت الغرفة نظيفة وواسعة ومنعشة، وأنك استمتعت بتشكيلة الإفطار. في الوقت نفسه، أخذنا بعين الاعتبار تعليقك بشأن تجربة تسجيل الوصول. نحن نتفهم أهمية سلاسة الوصول، وسنراجع هذا مع فريقنا لتحسين هذه العملية لضيوفنا الكرام. إن معرفتك بأنك تخطط للعودة تعني لنا الكثير، ونتطلع إلى الترحيب بك قريبًا لقضاء إقامة أفضل. لا تتردد في التواصل معنا مسبقًا إذا كنت بحاجة إلى أي مساعدة في زيارتك القادمة. مع أطيب التحيات، ماي تشيونغ، المدير العام

رد من مكان الإقامة: Dear Ms. Mariia Kelbakh,Thank you so much for your kind recommendation! We are thrilled to hear that you had an excellent experience with us at Hotel Royal Signature. Providing our guests with top-notch service and memorable stays is our top priority, and your feedback is truly appreciated. We’re grateful for your support and are delighted to know that you would recommend our hotel. It’s always a pleasure to know that our efforts have made a positive impact on your visit. We look forward to welcoming you back for another exceptional stay. If there’s anything you need or any preferences you’d like us to consider for your next visit, please feel free to reach out.Warmest ReagrdsMay CheongGeneral Manager

رد من مكان الإقامة: Dear Ms. Joanna,Thank you for sharing your kind feedback! We are delighted to hear that you enjoyed the service provided by our team, as well as our breakfast offerings. It is also great to know that you found our location convenient for exploring the city. At Hotel Royal Signature, we strive to provide an exceptional experience for all of our guests, and your feedback reaffirms our commitment to service excellence. We look forward to welcoming you back for another memorable stay. Should you need any assistance or have any preferences for your next visit, please don't hesitate to reach out.Warmesrt RegardsMay CheongGeneral Manager

رد من مكان الإقامة: Dear Valued Guest,Thank you for sharing your review with us. We're pleased to hear that you enjoyed the view from your room and found our location convenient for exploring the city. Being situated near Pavilion and just steps away from the vibrant Jalan Alor food street makes it easy for our guests to experience the best of Kuala Lumpur’s shopping and local dining scene.It’s always a pleasure to know that our guests are able to make the most of the surrounding area during their stay. Whether it’s a leisure trip or a short city getaway, we’re glad our location added value to your experience.We truly appreciate your kind words and hope to have the opportunity to welcome you back for another pleasant stay in the near future. If there's anything we can do to make your next visit even more comfortable, please feel free to let us know.Warmest RegardsMay CheongGeneral Manager

رد من مكان الإقامة: Dear Mr./Ms. Jyyl,Thank you for choosing to stay with us and for sharing your experience. We’re delighted to know you enjoyed our convenient location near key attractions like Jalan Alor, Changkat Bukit Bintang, and shopping spots such as Lot 10 and Lalaport. It’s also great to hear that you found the room spacious and comfortable, and that the cleanliness of the bathroom met your expectations.We’ve taken note of your comment regarding the hand towel hanger. Feedback like yours helps us to identify areas we can further improve, and we will certainly look into this for future enhancement.We’re glad that your staycation was enjoyable and that our hotel provided the comfort and value you were looking for. Your recommendation means a lot to us, and we look forward to welcoming you again on your next visit to Kuala Lumpur.Warmest RegardsMay CheongGeneral Manager

رد من مكان الإقامة: Dear Valued Guest,Thank you for sharing your detailed feedback. We’re pleased to hear that you enjoyed our convenient location near check-in points, the warm service from our team, and the thoughtful welcome snacks upon arrival. It’s also great to know that the cleanliness and quietness of your room added to your overall comfort. At the same time, we’re sorry for the minor issues you experienced. We will look into the air conditioning noise and review the breakfast selection with our culinary team for possible enhancements. We also appreciate you bringing the stained yukata to our attention — our housekeeping team will investigate and take the necessary steps to prevent this from happening again. Your comments are valuable to us as we continue improving our services and facilities. We hope to have the opportunity to welcome you back again and provide an even better stay in the future. Thank you once again for your thoughtful review.Warmest RegardsMay CheongGeneral Manager

رد من مكان الإقامة: Dear Ms. Tin Hung,Thank you for taking the time to share your experience with us.We’re glad to hear you enjoyed our spacious room, convenient bathroom layout, and our central location near Jalan Alor, with easy access to local amenities, food, and shopping options. It’s great to know that our surroundings added to the ease of your trip.We sincerely apologise for the inconvenience caused by the delayed towel replenishment during your stay. This does not reflect the standards we aim to uphold, and we will address this with our team to prevent future lapses.Your kind remarks on the overall environment and value mean a lot to us, and we truly appreciate your balanced feedback. We hope to welcome you back for a more seamless stay in the near future.Warmest RegardsMay CheongGeneral Manager