Pullman Kuala Lumpur City Centre Hotel & Residences

The staffs not welcoming. From doorman to housekeeping. No smile or greetings. When we came bsck n car stopped infront, no One assist to open the door even when we are having difficulty coming out!  Housekeeping did not clesn room well n failed tp replenish tea/coffee bags! Buffet breakfast was good spread. Hot delicious croissants! Tasty malay kueh. Concierge was good though on our last day 25/6/25. Location is v gpod, about 5mins walk vis bsnysn tree connector next door to pavilion.

My trip to the luxurious Pullman Hotel in Kuala Lumpur was absolutely fantastic! From the warm welcome to the elegant rooms with stunning city views, every moment was exceptional. The dining options were superb, offering delicious local and international cuisine. The rooftop pool and spa provided the perfect relaxation, while the central location made exploring KL effortless. Impeccable service and attention to detail made my stay unforgettable. Highly recommended for both leisure and business travelers!

I had booked a room at Pullman from 19 June to 23 June, as I had a business course in KL during that period. However, on 20 June, the very first day of the course, I had an accident at 1:30 PM and was admitted to the A&E department at Prince Court Medical Centre. Around 5:30 PM, I called the Pullman reservation team to inform them that I needed to check out early due to the emergency and the need for medical attention. I also spoke to a front desk manager named Idah, explaining my situation. She helped arrange for my mother to pack my belongings and check out on my behalf. I followed up by emailing the reservation team, submitting my hospital consultation records, medical certificate, and medical report for their reference. Although they proceeded to check me out on the same day, the room charges for the remaining nights were not refunded. For a reputable international hotel brand like Pullman, I find this action extremely unethical and inhumane. I am deeply disappointed and strongly do not recommend staying at this hotel.