Shengshi Qianhe Hotel Kunming

Highly recommend Kunming Hotel! ! The hotel with the best service I have stayed in in the past two years! From Butler Xiao Yang to the security guards in the parking lot, the porters, the front desk, the restaurant... the service is meticulous, free afternoon tea (coffee, dessert), welcome fruit, milk, yogurt, snacks (you can add more after reminding many times); the garden suite has a tea room, a cloakroom, and the bathroom has a bathtub and a shower room; the food in the restaurant on the second floor is also great, and the breakfast is also very rich!

This stay made me deeply appreciate your hotel's profound understanding of the essence of service. Different from the traditional praise template, I will analyze this excellent experience from three dimensions: 1. Contemporary interpretation of service philosophy Predictive care From the personalized greetings in the booking confirmation email to the discovery that the mattress hardness has been adjusted according to historical preferences when checking in, this service prediction that exceeds expectations shows the precise use of your hotel's guest big data and the humanized balance. All-time response mechanism Whether it is a pillow height consultation at 3 a.m. or a temporary increase in room layout requirements the next morning, the service team always takes "solving within 10 minutes" as the benchmark, and a handwritten thank-you card is attached after each communication, perfectly combining efficiency and warmth. Memory point creation strategy When checking out, you will receive a room fragrance tablet enclosed in a customized gift box, with the check-in date and weather data printed on the back. This ingenuity of transforming standardized services into a private memory carrier highlights the brand's emotional added value. 2. Universal value of spatial aesthetics Common denominator of function and aesthetics The layout of the guest room realizes one-click switching between business office and leisure modes through modular furniture. The hidden storage system increases the space utilization rate by 40% without being cramped. The neutral-toned art furnishings take into account both aesthetic inclusiveness and local cultural expression. Five senses balance system From the sound insulation system with a noise control index better than the international standard, to the lighting color temperature curve that automatically adjusts according to the circadian rhythm, to the linen cleaning solution supported by the global allergen database, multi-dimensional sensory protection builds a real healing space. Visual innovation of cleaning standards The "traceable hygiene system" such as the water quality test report on the bathroom glass and the ultraviolet disinfection record card of the mattress reshapes the industry trust benchmark with transparent operations. 3. Sustainability of value resonance Service chain ethics construction Observing the "energy supply station" and monthly psychological counseling courses set up in the employee rest area, this care for service providers is ultimately transformed into the sincere warmth of the guest experience. Community symbiosis practice The regularly rotating local creators’ exhibition and sales area in the hotel lobby not only provides guests with a cultural experience portal, but also feeds back the regional cultural conservation fund with 15% of sales, shaping a new business ecology.

The hotel is in a good location, very close to Kunming Botanical Garden and next to Yunnan Agricultural University. The environment of the Agricultural University is not inferior to that of the Botanical Garden, with green trees and a good place for walking. Although the hotel is a certain age, it is well maintained and does not feel old at all. It is clean and tidy. The flower arrangements and landscape shapes everywhere are very artistic. The service is also very good. Every employee I met greeted me with a smile. I especially want to praise the housekeeper Xiao Yang. The thoughtful service left us a good impression. He arranged fruit yogurt on time every day and kept asking us if we needed anything. After a day, we seemed to have become old friends. We couldn't help but greet each other enthusiastically when we met, because I felt that Xiao Yang wanted to provide us with better service from the bottom of his heart. This sincerity is something I have never felt in other hotels. In addition, the hotel restaurant is really delicious and highly recommended. For this reason, we stayed for another day.

I am very satisfied with the experience of this hotel. The service of the hotel is excellent. The butler is responsible and patient, which makes me feel very comfortable. The flower cakes given upon check-in taste good and are worth recommending. The sanitation of the guest room is very clean, without any dead corners. In addition, the hotel's equipment is also very good and very convenient to use. Overall, it was a very pleasant stay. Moreover, the hotel's geographical location is also very advantageous, with convenient surrounding transportation and very convenient travel.