Kunming Chenggong District Hotels

This accommodation experience was absolutely amazing! From the warm and efficient check-in at the front desk to the thoughtful service in the guest room, the whole process was well taken care of. The room is clean and tidy, and the bedding is soft and comfortable, allowing you to have a good night's sleep. The location of the hotel is also very convenient, with nearby food and attractions. Next time I come here, I will choose this one!

I particularly like the tasteful architectural décor, as well as the food. If you are looking for a place close to the Kunming city government, various banks and shops, then this location is ideal. It can be too far from the city for tourists. The personal attention from the staff was really outstanding. There is a chic bar with pastries, it would have been nice to have an outdoor terrace to chill out in the evening, as plenty of space is given. We definitely want to come back for a 3rd time.

From the moment I entered the door, the younger brothers and sisters at the front desk were all smiling, and the first impression was very good! Like going home, I also helped to avoid the room type and complimentary breakfast when I checked in. It was very good. The hotel was newly opened this year. The room was clean and tidy. The hair dryer was still a big brand. The mattress was very comfortable and soft. Just right, it is my favorite feeling. It is also very convenient to order takeaway robots to deliver food. We can also see Dianchi Lake on the 31st floor. The scenery is very good. The night market is downstairs. It is also very convenient to buy food at night. The taste is also good. This trip is very satisfactory. I recommend everyone to come and stay!

The parking lot is super large and parking is very convenient. The hotel is next to a school. The environment is quiet, clean and sanitary. The bedding is comfortable. It would be better if breakfast could be served until 10 o'clock.

Today's 5 stars ⭐ Giving it to Ms. Huang X'e, the front desk lady, for her service attitude. Regarding the inconvenience caused to customers by the unprofessional front desk agent, she apologized directly and immediately (rather than repeatedly calling, which was annoying) and offered a solution. She also provided prompt feedback and addressed any subsequent issues. This is the service a chain hotel should provide. When she apologized in person, she listened attentively, patiently, and humbly to opinions and suggestions. This is the attitude a chain hotel should provide. (After the misunderstanding on the 26th, the front desk agent and salesperson who came up launched into a spiky argument, which only made things worse.) Having more crisis management skills and professional service like this lady would be a great help! I hope you can hire more professional people like her! I don't want to encounter the same mishaps the next time I stay at your hotel in Kunming. 😵😵😵 I sincerely hope Holiday Inn Express can leave the same positive impression I did when I first graduated and started working there! And that it can continue to persevere in the competitive market! Finally, I want to say one more thing: I can't dial your phone number (5789) on Ctrip. I couldn't get in because I didn't swipe my room card to extend my stay. I wanted to call the front desk to send it up, but they couldn't get through! This is a really new hotel, with so many details to consider. I hope they'll improve over time!

The hotel is clean and very near to night market and food, there is a small shopping belt just below the hotel. The only thing that can be improved further is the location of the hotel entrance drop off via DiDi, they just drop you along the roadside which you need to walk maybe for an estimate of 150m. Not sure why the drivers cannot find the way to the entrance of the hotel.. maybe it’s the DiDi app map issue. Overall the hotel is great

The hotel environment is very good, but some Didi drivers will park outside the hotel parking lot to drop off passengers. It is a bit tiring to drag the luggage uphill to the hotel lobby. It would be great if a door could be opened on the first floor to facilitate check-in in the lobby. The guest room facilities are very complete, even with clothes drying racks, and the lighting is also very good. It is a bit sunny without drawing the curtains during the day. It is very suitable for recuperation and vacation, but it is a pity that such a good hotel environment wasted due to the rush of this time. Two suppers were also given when I came. Although there are not many types of suppers, they tasted really good. The rice noodles were especially delicious, and the lemonade was also very delicious. The service attitude of the entire hotel staff is very good, and guests feel at home. It is just that the geographical location is not close to the main urban area, but it is an ideal residence for vacation and leisure.

To be honest, it was not a good accommodation experience. The price of the hotel is not proportional to the facilities and services provided. I called the front desk before checking in to find out the route to the hotel. The telephone line at the front desk was loose and I couldn't even hear what I said (you can listen to the recording). When I checked in, I asked the front desk to call a taxi for the next morning, and the answer was that I could call a taxi by myself. After I moved into the room, I wanted to put the food in the small refrigerator in the room, but the refrigerator didn't work. I asked the maintenance worker to check and found that there was no socket behind the refrigerator. The refrigerator was just a decoration. I had to put the refrigerator in the bathroom and plug it in (it was too noisy in the room). The socket at the head of the bed was very loose after a long time. The plug often fell off when it was inserted. I booked a room with hot spring service, but it didn't specify that I had to bring my own swimming trunks. I needed to spend another 50 yuan to buy swimming trunks on site. In short, the service and facilities of your hotel need to be improved. In addition, a glass on the washstand was broken due to moving the refrigerator. I explained the situation to the front desk the next morning, and the front desk waiter was very reasonable and exempted from compensation. Thank you for this.

This stay was a great experience, with a beautiful environment and complete facilities, good concierge service, a good restaurant, and a good location. The hotel receptionist Lily was polite and enthusiastic. The room was also quite comfortable, and it was next to Wanda Shopping Mall. It was clean and hygienic, and the mattress was very comfortable. I look forward to staying there next time!

Very satisfied, the breakfast is particularly rich, the waiter's attitude is also very good, the hotel is very considerate, and they also prepared fruits for check-in, as well as eye masks and earplugs. It is a very cost-effective hotel with free parking. There is a charging station next to the parking lot. For our tram travel, this hotel is really good and worth recommending. Five-star praise, and the flower market is a five-minute walk away