احجز أفضل فنادق محطة قطار بانف سي بأفضل الأسعار في كالجاري

I am a customer living in 407 on 9th of November in Holiday Inn Express & Suites Calgary NW - University Area, an IHG Hotel. . I am writing to complain  the lady on the front desk. She treated me not respectful. When we checked in, I am asking if we have hot spring, she replied several what? And correct me “hot tub” such as I am lack of knowledge. Later, I want to use Landry room and change dollars with them. They gave me several two dollars, and the washing machines only accept 1 dollars, which they should have known at first place. So I went back to the front desk to ask for 1 dollars again. And at that time. There is one guy lining in front of another front desk server. And the lady was answering the phone.  So I naturally stood in front of her desk and waited for her. And I asked her to change 1 dollars for me since they didn’t know. And then she asked me” don’t u notice there is a line? You should wait after it.” So I was so embarrassed to find out I cut in line. So if she is really mindful about me cutting in line, Why not telling me to wait after? Or just remind me in a more respectful way assuming I really don’t know there is a line? Either way will have same effect and I would be acknowledged in a not embarrassing way. And again, the washing machine only accept 1 dollar and they did not know, is their job dereliction. I am very concerned how your service match up with your high level of fees.

The room is clean and spacious, king bed and sofa bed is very comfy, kitchen is very nice and we are totally satisfied with the hotel service. Highly recommend booking this room for a family. (Picture of sofa bed)

Things are just wore out. Hole in bathtub patched poorly with caulking, tub faucet dripped nonstop, shower curtain was stained, duvets on both beds were badly yellowed, no longer white, had stains & were torn in multiple places.

Nice facility overall. Free Breakfast is excellent. I don’t understand why at breakfast time they do not open up their dining / restaurant area to make available more tables. It gets very crowded and tables are not always available. Maid service was spotty.

Very good location and reasonable price. The room is clean! Breakfast is free but lack of selections (no meat) overall, the experience is good! recommend to travellers going to Banff.