احجز أفضل فنادق بورت سولنت بأفضل الأسعار في بورتسموث

On arrival we were told the Aircon wasn't working in that room although we booked back in May, we could the fan provided. We were in the 3rd top floor, lift wasn't working to bring us down to ground level either. Breakfast was chaotic as hotel full..not enough attention to detail in filling up food for guests. When we went to checkout the lady was quiet abrupt. Have stayed here twice before but can't say was impressed this time with staff attitude on arrival no apologies for Aircon inconvenience not even told about the lift as we were staying on 3rd Floor.

Nice service but failed to tell us the a/c wasn't working. Intentionally booked for A/C as in the middle of a heatwave so as we were unaware of the situation, by the time we realised they were unwilling to refund us to find another hotel for the evening. They did relocate us to a room that was cooler but still required a desk fan for the evening. Good location to explore on foot and with onsite paid parking which helps.