La Fiermontina Luxury Home Hotel

hotel molto accogliente a lecce, personale gendile e sempre disponibile,posto molto solare e carino, consiglio per chi viene qui con amici o amiche, molto felice dell'esperienza passata, e come altri hotel in salento, non sono rimasta delusa nemmeno qui, quindi ve lo consiglio se state viaggiando in salento per lavoro o divertimento!

The hotel room and service rates well above 5 stars. The large suite of rooms is very modern but in an ancient building so you have wonderful ambience with vaulted ceilings, thick stone walls but lots of windows. There is great attention to detail and it is very quiet, in a garden setting surrounded by art. The staff were attentive and helpful and the breakfast was superb. You can tell that the staff feel loyal to the owners and eager to make their guests comfortable. The hotel is easy to find if you follow the staff directions- but you need to let them know if you are driving in so they can help register your car to avoid a fine for crossing into a restricted area. Location allows you to walk to everything in the old town but it is easy to drive out of the city if you want to visit some surrounding places. I recommend making this your base to explore all of Puglia- you will be thrilled to return every night to this beautiful sanctuary. We have stayed in very fine 5 star plus hotels around the world and this rates as one of the very best experiences.

Look at the management responses to criticisms of this hotel and that tells you everything you need to know. The responses are entitled and condescending and it's always the guest's fault. Welcome to La Fiermontina. As others have mentioned, the breakfast people are delightful. Perhaps they should run this hotel. Instead it's run by a wealthy Italian family as their pet project, but frankly feels more like an expensive guest house where the guests are a bother once they have provided their credit cards. This is not a 5-star experience, from the bedding to the towels to the cheap soaps in the bathroom. The expectations are set by the pricing and if this hotel were less expensive I would have no problem giving them a higher review, but they are charging 5-star rates for 2-star service. Their photos online are very deceptive. The rooms look huge, and they market a very basic small room as a "junior suite" which overlooks the entry area and hallway. I think if they were more realistic in how they portray and describe the rooms it would lead to less guest disappointment based on our experience and the reviews. And no way will they move you to a nicer room... this is what you booked, and this is what you get, goodbye we have things to do. This property has potential if it were better managed, but given the prices, the value is not on offer. Let's wait for the management response to this review. Somehow it will be my fault "If you want a suite, book a suite" without really any intention of taking the constructive feedback many guests have provided, and implementing changes. La Fiermontina is a sad tribute to bygone days.