Trilogy Prestige - Central Premium Suites

The location is great. However, the staff was just so-so. And parking is a bit difficult.

Exceptional location, large but not very clean room, poor almost non-existent cleaning service, breakfast is served nearby, a bar within the norm, friendly reception staff, price a bit expensive for the services offered to the customer.

We are two couples of friends and we made the reservation on 10/13/2024 for a four-day stay from 12/31/2024 to 01/03/2025 at a cost of € 426.00 with confirmation from Booking that the reservation had been successful. On 12/16/2024 via email from Booking we were told by the property that they had problems with the credit card and to re-enter the card details. At first we thought it was a scam but then when we called the property they asked us if we had another card to enter and we proceeded to enter the data of the second credit card with a positive outcome from Booking, at 1 am on 12/17/2024 again via email our reservation was cancelled due to an invalid credit card. Strange because the credit cards in question had been used for purchases in the afternoon and the bank confirmed to us that no pre-authorization request was made. We went to see the costs for a reservation on the same date and the cost was €580.00, what should I think, we were treated like dirt, be careful. 😡😡😡😡

I booked through Booking the nights of December 31st and January 1st 2024 a month ago, at 1am I received a cancellation email because they were unable to verify my card, so I called personally and a girl who was already lazy answered and told me that they couldn't do anything for me and that they were full for those days. Even when I suggested rebooking with a different card she said no, that it was no longer possible. I pointed out that the cancellation had occurred yesterday evening (18/12) in the middle of the night and I called this morning at 1pm (18/12). It seems strange to me that in a few hours my reservation had already been replaced by someone else. Now, to avoid ruining my New Year's Eve, I would have to rebook two weeks before New Year's Eve paying triple what I would have normally paid. Terrible customer service to say the least.

Séjour de 3 nuits dans cet établissement qui n'a de prestige que le nom. Malgré une chambre et une salle d'eau spacieuse, moderne et propre, c'est toute l'intendance qui laisse à désirer. Pour le petit déjeuner, il faut aller au bar d'à côté et je n'appelle pas cela un petit déjeuner (un café et un croissant fourré de crème) et il faut attendre longtemps car la patronne travaille seule.... Dans un établissement "prestige", il devrait y avoir normalement au moins une bouilloire, une cafetière, une bouteille d'eau. L'insonorisation est exécrable ! On entend le bruit d'ouverture des portes voisines et les bruits extérieurs (et nous étions côté cour). La situation de l'établissement est pratique car centralisée.

Ho soggiornato in questo B&B la notte del 3 maggio, purtroppo devo dire che l’esperienza è stata negativa da tutti i punti di vista. Innanzitutto al momento della prenotazione ho specificato che volevo la stanza con vista solo se munita di balcone, non ricevo risposta, mi chiedono i dati della carta per bloccare la stanza e una volta arrivato scopro che la stanza con vista non ha balcone. Il fatto grave che mi porta a dare un solo punto su 5 e’ il seguente: ci accorgiamo che le lenzuola sono sporche, molto sporche in un punto. Chiediamo cortesemente di cambiarle e ci rispondono “certamente provvediamo subito, quando uscite per cena passiamo a cambiarle”. Torniamo da cena e le lenzuola sporche sono ancora lì. Chiamo e mi risponde un’altra persona, diversa dalla precedente che si scusa per l’inconveniente “forse la collega si è dimenticata, portiamo subito le lenzuola pulite ma non posso mettervele io perché ho un check in imminente”. Rispondo che non c’è problema se ce le porta le mettiamo da soli. Mi richiama dopo 5 minuti dicendo che è mortificato ma ha aperto l’armadio dei ricambi e non ci sono lenzuola matrimoniali ma solo singole. E niente, abbiamo dovuto dormire con le lenzuola sporche. Inoltre la camera con vista sulla piazza non era adeguatamente insonorizzata, finì alle due di notte abbiamo fatto fatica ad addormentarci per gli schiamazzi dei ragazzi che stavano in piazza e alle 5.30 della mattina con l’idropulitrice usata per la pulizia della piazza. Insomma un disastro, si salva solo la posizione.