Stoneycroft Hotel

Very basic room and most facilities broken on tatty look my. Hotel was booked purelyfor convenience of location. Unhelpful , unfriendly staff. After 5 hours travelling on a hot day it took me two attempts to get even get towels for the room. Avoid , avoid , avoid !

I stayed at the hotel for about 5 nights t he week before Christmas . As soon as I arrived I had a lovely welcome by by two lovely memebrrs of staff who made me feel like nothing was too much trouble The room was decent for a budget hotel , it was incredibly cheap and the room was clean and had a great big tele which for this tele addict made my stay.

So we attended the hotel which we initially booked because there was free parking. Reading the reviews before we were all slightly unsure what to expect. As we arrived we were given a key to our room which we went to and discovered dirty stained bedding and pillows aswell as no pillow cases. One of my friends went to ask the reception for some pillow cases and they said they would drop some to the room. We then went out and returned some 8 hours later to find still no pillow cases. We then asked the ‘manager’ who seemed like he couldn’t be bothered to find us any pillow cases and said they only had 3 when we needed 6. He said that they had no more and he could get us some tommorow, however. We were leaving tommorow…What was even more annoying was the manager and another member of staff were lying on a mattress with pillows with cases on behind the reception desk!! Really do not reccomend this hotel, the general cleanliness was well below that expected and very disappointing service.

I had a room booked at the nearby ( 9 miles away ) OYO Shilton, but had a call mid-morning informing me that due to a problem with the electrics, they could no longer accommodate me and had reserved a room at the Star. I ( very mistakenly ) assumed that it was of a comparable standard. The place looked grubby and run down from the outside. I was tired so checked in and went to the room, even though there was no breakfast available. No wifi, no TV, a badly stained carpet, a blind that did not fit the window. A very spartan room, though the bedding and towels looked clean. I informed reception staff that I would not be staying as not comparable to the hotel booked. There was total disinterest from the receptionist. Was told that I would be refunded through the booking company. This did not happen. The booking company was unable to get confirmation of the refund after 2 attempts. I then wasted at least an hour, through the appalling OYO customer service phone line. Useless menu system and dropped calls. Eventually got there via the OYO web chat service.

Avoid. That’s all I can say. I’ve never stayed in such a s*ithole in all my life. I booked it through ********** and I’m amazed they list it. Shocking and not worth the money, how ever much it was!!! Staff were nice enough, but firstly I couldn’t get into my room with the key. Receptionist came up with master key. After a bit of a survey I decided to grin and bear it. Until I realised the shower door was actually off it’s mount, and just propped up at the side of the cubicle. At that point I just left!