HF Hotels Hotels in Lisbon

We stayed here for 3 nights for vacation, below are our experience and reviews. Cons: 1. Complimentary Water (only 2 during entire stay): • Complimentary water is only provided on the first day, but this was not communicated at check-in. • The vending machine water is overpriced (4.5x supermarket price). • Clear instructions at check-in would allow guests to plan ahead and buy water elsewhere. 2. Reception Service: • No guidance on how to call the front desk from the room,resulted in us going down to reception for assistance. • Unprofessional receptionist behavior: • A receptionist prioritized personal conversations with other guests over assisting me, even after noticing I needed help. • My query took less than a minute but was delayed unnecessarily, leaving me frustrated and disappointed. 3. Housekeeping Issue: • Despite placing a “Do Not Disturb” sign on the door, housekeeping knocked repeatedly and did not respond when asked who was there. • The door lacked a peephole, which raised safety concerns as we couldn’t verify who was outside. 4. Taxi Drop-off: • The hotel’s entrance is on a ramp near a traffic light, making it difficult for taxi to stop directly in front of the door. • Guests with heavy luggage may find it inconvenient as taxis often park farther away. Some Pros: • Excellent location near a park with a charming Christmas market. • Safe area with plenty of nearby restaurants and supermarkets, making it very convenient. • Decent-sized rooms with ample space and a large desk for working. • Good breakfast options.

Ms. Vega Lucia is one of the best hotels receptions I’ve ever met. She made my stay very comfortable. She provided me with a lot of information about Lisbon and gave me some tips and recommendations on where to go and what to do. She is very bright and beautiful young lady. I wish her all the best.

Situated at the top of the main Avenue in Lisbon, with plenty of options of public transport and the hop on hop off buses too. Friendly staff. Clean hotel. Breakfast buffet was plentiful & included gluten free & dairy free options if you asked for them. My only negative point was the loud noise throughout the night. I assume it was an external fan for the air con system or similar. My husband slept through but unfortunately it kept me awake for the duration of the stay.

The hotel is newly renovated, has a parking lot, and the service is warm and thoughtful. It is next to the square and park subway station, and it is convenient for eating. It should be noted that the garage entrance is on the other side of the road, which is very difficult to find and requires a separate navigation. The garage is small and safe, and you need good driving skills to get in.