Guest User
May 23, 2025
I know Lisbon well and have tested several hotels—most of them were (very) good, except for Sublime. Despite being labeled as a 5-star hotel, it was a disappointment. Let’s start with the location: yes, it’s quieter, but also lifeless. There are barely any cool coffee spots or trendy restaurants around. The area is very urban and didn’t appeal to me at all. My first room was a Pateo Room, which felt cold and dark—I honestly thought I was in a basement. I later moved to a room on the first floor, which was better. Still, the cleanliness was shocking for a 5-star property. There was dust on the bedside table, the ventilation shaft above the shower (clearly visible) was completely covered in dust, the shower didn’t drain properly, and there was a hair lying in it. Breakfast was another letdown. The older gentleman serving was arrogant, barely greeted me. No warm “Good morning, what can I get you?”, nothing. Isn’t that the whole point of choosing a 5-star stay? I ended up leaving without eating. As for the room interior—of course that's subjective—but personally, I didn’t like it. It felt overcrowded with furniture and way too much decorative clutter. A bit overwhelming, to be honest.