Lisbon Hostel Terminal 4

The worst night I have ever had traveling. I did book the hostel and I called them several times before to tell them I was arriving later due to an airline strike, but nobody answered. After trying many times, I just popped up after arrival and the place looked like a private property and nobody there. No answer for more than an hour, under the rain and the cold of the winter in Lisbon. I ended up to pay another 20€ to a taxi to go back to the airport and I spent the night sitting down on the floor with no sleeping. I didn’t hear from Clara until the day after at 16:00 in the afternoon. She texted me the day before to ask me for my passport but I didn’t see the text as I was already travelling. After complaining about the situation (kinda scary too I have to say, understandable if you are a solo female traveller in an unknown city) Clara was very rude and disrespectful and I didn’t receive any king of apology from her own, just excuses saying she was sick. I don’t know if she was already sick or simply had a bad day, but I was expecting at least an apology From my experience, this is not a trusty place to stay before taking a flight. Taxis are not cheap to reach the hostel neither. I hope if you decide to book here even after reading all this, you don’t have to live the same nightmare I had to.