Lisbon Serviced Apartments - Estrela

Overall, location is good, quiet and easy to get into central area via tram/bus/uber. Kitchen facilities inside the studio are useful and cleaning service is provided to change towels. Areas of improvements needed: - No arrival instructions were provided, even when asked prior to arriving. This left us hanging outside the building as we had no access code to enter. - Dirty dishes were left inside the dishwasher when we arrived

Espaço muito limpo e confortável

房間乾淨，設施齊全

因為飛機班次有變 在午夜才到達酒店 幸好酒店用自助入住 房間內整潔舒服 設備齊備 包括雪櫃 冷氣機 洗衣機 而且酒店地點接近巴士站 十分方便

The check in system is ass. It said I have to pay 8 euros at the hotel but I paid 12 at last. And jt kept saying that my reservation is in valid. Tho the customer service was helping me a lot, this shall not happen. We stand there for like 20min just for this mistake…

I checked in on their self service, indicated I was alone and was charged €8, as my trip booking stated I would have to pay €4 at the hotel I was not impressed. Checking in late, I paid and quickly contacted their email about the issue, they are now saying that it cannot be refunded, I am not satisfied. I found a dirty shoe print by my bed, that was not my own. I was given the accessible room which was quite noisy by the entry door where people who come and go at all time. The room was provided with a water bottle (not safely closed/could have refilled), some crackers/jam and 2 teas... Not sure what is someone meant to do with that selection. The description of the places states toothbrush and toothpaste are available, they are not, basic shower gel/shampoos and hand-wash are. Small body towels barely covering. The description said AC available but mine was hard locked and could not be used. The fridge did not have a bottom shelve to stock bottled upright. Half the curtains were stuck and could not be opened. You are provided with a sign to request cleaning which I did not used as I was here only two nights so it was quite surprising to be woken up at 4pm from my nap by the cleaner unlocking my room!! She apologised and left but I do not understand why she tried to come in in the first place. The location is practical, otherwise I would not recommend. Also the bed was very hard, I don't leave negative reviews but I was not impressed.