مراجعاتIbis London Excel-Docklands

رد من مكان الإقامة: Dear Guest,Thank you for the glowing review! We’re thrilled to hear you enjoyed your stay and the easy access to the ‘State of Trance’ festival — plus that nice view sounds like the perfect festival warm-up. We can’t wait to welcome you back for the next big event!Best,Aurelija RevuckaiteGuest Experience ManagerNovotel & ibis London ExCeL

رد من مكان الإقامة: Dear Guest,Thank you so much for your outstanding review!We're delighted you enjoyed our convenient location and that everything from cleanliness to service met your expectations. It’s always wonderful to know our guests leave happy—and we hope to welcome you back again soon for another seamless stay.Best regards,Aurelija RevuckaiteGuest Experience ManagerNovotel & ibis London ExCeL

رد من مكان الإقامة: Dear Guest,Thank you so much for your fantastic feedback! We're thrilled to hear you had a great stay and enjoyed the location and surroundings. It’s wonderful to know that everything—from the amenities to the service—hit the mark.We can’t wait to welcome you back for more fun and memorable stays!Best regards,Aurelija RevuckaiteGuest Experience ManagerNovotel & ibis London ExCeL

رد من مكان الإقامة: Dear Guest,Thank you for the glowing 10/10 review — we’re thrilled you had an outstanding stay with us!It’s great to hear our proximity to ExCeL made your visit extra convenient, and we're even happier to know everything from cleanliness to service hit the mark. We love being your “very good, very close” home away from home!We look forward to welcoming you back next time you're in town.Best,Aurelija RevuckaiteGuest Experience ManagerNovotel & ibis London ExCeL

رد من مكان الإقامة: Dear Guest,Thank you so much for your fantastic 10/10 rating and kind words! We’re thrilled that our team could make your stay extra special with a complimentary upgrade and warm welcome.It’s always a pleasure to help our guests feel right at home, especially when exploring London for the first time. We hope to see you again soon for another outstanding experience!Best,Aurelija RevuckaiteGuest Experience ManagerNovotel & ibis London ExCeL

رد من مكان الإقامة: Dear Vicky,Thank you for the lovely review — we're so pleased to hear you had an amazing stay with us!It sounds like our receptionist deserves a gold star (and maybe another bottle of water!) for looking after you when you needed it most. We’re also glad you found the room spotless and enjoyed your time with us, even if the sink decided to stage a midnight rebellion. We've flagged that to our maintenance team so it won’t trouble future guests.Noted on the signage too — we’ll explore how to make the entrance a little more obvious without compromising our sleek aesthetic!We hope to welcome you back soon for another smooth (and leak-free) stay.Best regards,Aurelija RevuckaiteGuest Experience ManagerNovotel & ibis London ExCeL

رد من مكان الإقامة: Thank you for your perfect rating! We're thrilled to hear that you had such a wonderful experience with us. It was our pleasure to provide great service, and we look forward to welcoming you again soon!Best,Aurelija RevuckaiteGuest Experience Manager

رد من مكان الإقامة: Thank you so much for your amazing review and perfect rating! We're thrilled that everything exceeded your expectations, and we truly appreciate your kind words. We look forward to welcoming you again for another fantastic stay!Best,Aurelija RevuckaiteGuest Experience Manager

رد من مكان الإقامة: Thank you for your feedback! We're glad to hear that you enjoyed the breakfast and that our front desk staff made a positive impression. However, we apologize for the issues you experienced with the air conditioning in your room. We will look into this to ensure a more comfortable stay for future guests. We appreciate your comments and hope to have the opportunity to welcome you back soon.Best,Aurelija RevuckaiteGuest Experience Manager