مراجعاتDoubleTree by Hilton London Excel

رد من مكان الإقامة: Dear Guest, Thank you for sharing your experience with us. We sincerely apologize for the discomfort you endured due to the air conditioning issue and the delay in maintenance attending to your room. We understand how important a comfortable environment is, especially during a heatwave, and regret that we fell short in providing timely assistance on your first night. We’re glad to hear that Irene was able to promptly help you the following morning by reallocating your room and offering a fan. Your feedback is invaluable, and we will review our procedures to ensure quicker responses in the future. Thank you for your patience and understanding. We hope to welcome you back and provide a more comfortable stay. Warm regards, Sabina O’Connor Assistant Front Office Manager

رد من مكان الإقامة: Dear Guest,Thank you very much for your glowing recommendation! We're delighted to hear you appreciated our excellent location and found our staff friendly and helpful. It means a lot to us, and we look forward to welcoming you back in the near future.Warm regards,Sabina O'ConnorAssistant Front Office Manager

رد من مكان الإقامة: Dear guest, Thank you for your kind words! We're so pleased to hear that you found our reception service to be good and sweet. Our team works hard to make every guest feel welcome, and it's always rewarding to receive such positive feedback. We hope to have the pleasure of welcoming you back again soon! Kindest regards Sabina O'Connor Assistant Front Office Manager

رد من مكان الإقامة: Dear Guest,Thank you for your lovely feedback! We're thrilled to hear you experienced amazing service during your stay. It's always our goal to ensure every guest feels well cared for, and your kind words are truly appreciated. We look forward to welcoming you back in the future!Warm regards,Sabina O'ConnorAssistant Front Office Manager

رد من مكان الإقامة: Dear Guest,Thank you for taking the time to share your feedback. We're pleased to hear that you found your room clean and quiet, and that you were happy with the service provided by our team.We're truly sorry to learn that the view from your room did not meet your expectations and that the transportation options were not as convenient as you had hoped. Your comments are valuable, and we will be reviewing how we describe our room types to ensure guests have an accurate understanding of what to expect. We also understand how important accessible transport is, and we’re continuing to explore ways to better support our guests in this regard.We genuinely appreciate your constructive feedback and hope to have the opportunity to welcome you again in the future, with an experience that exceeds your expectations.Warm regards,Sabina O'ConnorAssistant Front Office Manager

رد من مكان الإقامة: Dear Guest,Thank you for your lovely feedback. We're so pleased to hear that you enjoyed your stay and appreciated our convenient location, friendly staff, and clean facilities.It's always a pleasure to know that our efforts to create a welcoming and comfortable environment are noticed. We hope to have the pleasure of welcoming you back again soon.Warm regards,Sabina O'ConnorAssistant Front Office Manager

رد من مكان الإقامة: Dear Guest,Thank you for your feedback. We’re glad to hear that overall you had an okay experience with us. We appreciate your comments about the location and understand that convenience is important to our guests.Please know that we are always looking for ways to improve and hope to have the opportunity to welcome you back in the future for an even better stay.Warm regards,Sabina O'ConnorAssistant Front Office Manager

رد من مكان الإقامة: Dear Guest,Thank you so much for your wonderful feedback. We’re delighted to hear that you and your child enjoyed your stay and found our reception team friendly and kind. It’s great to know that our location near the DLR line was convenient for you.We truly appreciate your kind words and look forward to welcoming you back on your next visit.Warm regards,Sabina O'ConnorAssistant Front Office Manager

رد من مكان الإقامة: Dear Guest,Thank you for sharing your experience with us. We sincerely apologize for the inconvenience caused by the leak and the disruption to your sleep. We understand how frustrating it must have been to change rooms in the middle of the night.We’re glad that our team was able to offer you complimentary breakfast as a gesture of goodwill, and we appreciate your understanding in this matter. Please be assured that we have addressed the issue to prevent it from happening again.We hope to have the opportunity to welcome you back for a much more restful stay in the future.Warm regards,Sabina O'ConnorAssistant Front Office Manager

رد من مكان الإقامة: Dear Guest,Thank you for your fantastic review! We're so glad to hear that you found our location easily accessible and convenient for getting to Central. We look forward to welcoming you back for another great stay!

رد من مكان الإقامة: Dear Daxibeilaidelvke,Thank you for your feedback! We’re glad to hear you had a positive experience at our hotel. We understand that value is important, and we appreciate your thoughts on pricing. We’re always working to provide the best experience for our guests, and we hope to welcome you back for another stay in the future!

رد من مكان الإقامة: Dear Guest,Thank you for your wonderful review! We’re thrilled to hear that you enjoyed the cleanliness, spaciousness, and comfort of your room. We look forward to welcoming you back for another great stay soon!

رد من مكان الإقامة: Dear Guest,Thank you for your feedback! We're glad to hear you found our location convenient. We hope to welcome you back for another great stay in the future!

رد من مكان الإقامة: Dear Guest, Thank you for your kind review! We’re so pleased to hear that you found our location comfortable and convenient. We hope to have the pleasure of welcoming you back soon for another great stay!