Grand Universe Lucca, Autograph Collection

The hotel was very nice, clean, quiet, and convenient to the town of Lucca. The staff was very personable and helped with any request or question we had. Bicycles were available for guests which my wife and I took advantage of riding the wall around the town. The breakfast choices were excellent and staffed with very friendly people.

This hotel and staff are world class!! The reception staff is the best we have ever experienced-- no contest. The hotel itself and our room were both impeccable. We could not have selected a better place to stay inside the town walls. This is an extremely noteworthy Marriott property!!!... We certainly will be back.

It was a very nice place to stay! I highly recommend it to anyone traveling to Lucca! Great brunch with lots of food options!

Great Hotel in Lucca Great location in the city center, the staff is very friendly and knowledgeable. The receptionist when out of her way to assits with anything we requested. I optioned for Breakfast and its well worth, high quality items and fresh.

Absolutely a fabulous property, wonderful staff and location

I’m mobility challenged, & far prefer a walk-in shower to an uneasy balancing act in a narrow old bathtub. This preference often means spending more money for a simple safety feature…the rooms & the hospitality venues I stay at often aren’t that great ..but yeah, they have that shower! So when recently we were in Lucca, we chose Marriott’s beautifully renovated former glassworks situated on a famous Square, as our destination. Our junior suite being the model of architecturally-influenced refinement did indeed have the promised (& spacious ) walk-in shower..but the huge base was not textured in any way ＞＞ & one was always fearful of slipping once the shower ran…indeed the adjacent flat section wasn’t textured either …so wet feet on a matt- finished stone platform ( with no wall hand rail ) was an accident waiting to happen as one gingerly stepped down onto the bath mat …in all an astoundingly ridiculous design failure …especially & ludicrously, seeing the surely almost never-used adjacent bathtub ( no doubt installed because they are ‘the thing’, aren’t they, those bid baths ?) …DID actually have …a nonslip base! Honestly. It was indeed a luxurious fitout, but the eyes-wide-shut hotel services manager nonetheless still allowed a vastly frayed edge to the lovely rug to greet us upon arrival…& I was always wary of that in case I tripped on it whilst being there. Awful such Raggedy Ann housekeeping …so-called Autograph Collection my foot! The 4 Star serve-yourself breakfast sadly wasn’t that good, with only very limited fresh fruit available & rather dry reconstituted ‘scrambled’ eggs …. Bewilderingly they offered just minimal cakes in a country that prides itself on glorious sweet beginnings to the day everywhere you go . Frankly I’ve had better breakfasts in far less prestigious places in Italy, many many times. And the ubiquitous caterer’s powdered eggs can be found everywhere….even zero-starred joints have those! Marriott can, & should do, better. The ground floor (sadly unsympathetically overlit in the evenings ) bar has a stellar Barman mixing a stunning Negroni…..but very ordinary snacks only to accompany a great cocktail..pity that. One wonders how it is an internationally famous hotel chain can’t get basic detail right when it presents one of its better brands in such a stunning city as Luca. Disappointed I was, so only a qualified recommendation, sadly. Hard to justify spending that much coin.