"good....."

"Excellent customer service. Special thanks to Mary for going over and above with helping us sort out the rooms."

"Close to old town main attractions, less than 10 minutes walk from train station but a little tedious to drag heavy luggage to there. Breakfast was good."

"Wonderful location only 10min walk from Luzern station or 5min by bus. Walkable distance to most of the attractions  Check in and out are easy with the use of machine"

"Super lavish hotel. Friendly staff and amazing clean room. Washroom and room is very spacious. Amazing morning breakfast and coffee. Rooftop Club and patio with 360* views of Lucerne."

"Note that the hotel’s facade is under renovation however the location can’t be more perfect right across from Luzern bahnhof with eateries and supermarkets inside the station. Rooms are dated but clean and it’s large for Swiss standards. Did not have breakfast as I booked the suite with kitchen. In short it’s a good choice for a night’s stay easy in and out of Lucerne. Chapel bridge and town town is 5-10 mins easy walk from the hotel."

"Nice hotel in the heart of the city. Friendly staff."

"Can accept it and don’t forget the free coffee at the breakfast bar."

"Location – 9/10 The hotel is in a prime location, right by Lake Lucerne and just a 5-minute walk from Lucerne Train Station. It’s within walking distance of major attractions like the Chapel Bridge (Kapellbrücke), the Old Town, and the Culture and Convention Center (KKL Luzern). The area is modern and convenient, though if you’re looking for a more historic, traditional Swiss setting, you might prefer something in the Old Town. Rooms – 8.5/10 The rooms are spacious, clean, and modern, with comfortable beds, stylish decor, and large windows offering great views of either the lake or mountains. Some rooms have floor-to-ceiling windows, making the scenery even more spectacular. The bathrooms are sleek and well-equipped, and amenities like a Nespresso machine, minibar, and a work desk add extra comfort. Service – 8/10 The staff is professional, friendly, and efficient. Check-in and check-out are smooth, and the concierge is helpful in offering local recommendations or organizing activities. Some guests have noted that the service can feel a bit business-oriented rather than warm and personal, but overall, it’s efficient and reliable. Dining – 8/10 The on-site restaurant and bar offer a good selection of food and drinks, with a mix of Swiss and international cuisine. Breakfast is buffet-style, with fresh pastries, cheeses, cold cuts, eggs, and great coffee. The variety is good, but during peak times, the breakfast area can feel crowded. Amenities – 8.5/10 Fitness Center & Sauna – A well-equipped gym and a small sauna are available, perfect after a long day of sightseeing. Meeting & Conference Rooms – Great for business travelers, with modern facilities and event spaces. Parking – There’s underground parking, which is convenient but comes at an additional cost. Free WiFi – Strong and reliable throughout the hotel."