Sheraton Grand Mirage Resort, Gold Coast

The hotel’s public areas are beautifully designed and well maintained, which initially gave a great impression. However, the room itself was quite outdated and lacked the comfort we expected. Unfortunately, the check-in process was frustrating — we waited over 20 minutes at reception, and the staff member was rather stern and didn’t seem very knowledgeable. Check-out was similarly inefficient, even though we had filled out the express checkout form in advance. Overall, a disappointing experience considering the hotel’s potential.

酒店有點老舊，不過環境不錯，餐廳很美，能看到外面的泳池，酒店出去就是一整個沙灘，風景非常美，還有跑步道

非常好的酒店，從酒店就可以走的沙灘、酒店有自己超大游泳池，氣派的很。

缺個咖啡機。其他都不錯

Our room was quite dated, some cupboards were broken, the toilet seat was broken when we arrived (however it was fixed the following day) the room was quite dusty to the point where my daughter required her ventolin puffer about 4 times during the night. The bed was quite uncomfortable for me and the pillows were flat but I guess some people like them that way. Breakfast was nice, not a lot of hot food variety. Fruit was beautiful and fresh. The pool amenities were good. Very nice for couples , for us as a family, we didn’t find it very child friendly. We didn’t really interact with any staff, apart from Danny from room service on 2.2.24, he was very friendly and nice. Also the lady at check out on 3.2.24 was great, didn’t catch her name though. The surrounding gardens and outdoor spaces were beautiful and well kept. Overall, we probably wouldn’t chose to stay here again only due to the dusty rooms and my child’s asthma condition.

親子滿分💯