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Travelling with an 11-month-old baby, all we wanted was a smooth check-in and a clean room so our little one could have a nap. Instead, Sunbird Beach Resort delivered one of the worst experiences we’ve ever had on a holiday. The apartment we were given was still dirty from the previous guests — unmade beds, rubbish left behind, and bathrooms in an unacceptable state. Rather than apologising or offering any real assistance, the manager dismissed us and told us to come back later, promising we’d get a call once the room was ready. That call never came. We ended up wasting 3.5 hours with an overtired baby and nowhere to go, only to return to a room that still hadn’t been properly cleaned. The frustration didn’t stop there. The facilities are run-down, the rooms are tired and dated, and the price tag is outrageous for what you actually get. Attempts to contact management afterwards were ignored completely. No compensation, no accountability, no care whatsoever. This place is badly run from the top down. If you’re travelling with a family, do yourself a favour and avoid Sunbird Beach Resort. They don’t value their guests, and certainly don’t understand the needs of parents with young children.

If I could give zero stars, I would. Our experience at Sunbird Beach Resort was nothing short of appalling. We arrived to find our room dirty and clearly not cleaned from the previous tenants. The manager offered no apology and simply told us to leave while it was dealt with, promising a phone call once ready. No call ever came. When we returned 3.5 hours later, the room was still filthy beneath a thin facade of “tidying up.” The facilities are dilapidated, the rooms are run-down, and the entire place is massively overpriced for what you get. The management is unresponsive and unprofessional—we attempted to contact the manager through multiple channels and were completely ignored. No compensation, no accountability, no care. This resort is a perfect example of poor management permeating through staff and service. Do yourself a favour and stay elsewhere. Buyer beware.

Overall stay was good. Area is quite, ocean breeze 24x7. The apartment could have been a bit cleaner (the carpeted areas in the apartment wasn't vaccumed).

Crashing waves during the day gorgeous sunset at night. The apartment was spacious and beautifully laid out. What more could you ask for? We will definitely be back.

Great property with a great manager. So easy to get in and clean and very comfortable. We will definitely stay again

Michelle was outstanding. She is brilliant at what she does don’t loose her.