فندق الصفوة البرج الأول Al Safwah Hotel First Tower 1

Mantab

Best place to do umrah and many praying all the time

I often attend umrah along my friends and my stay is at places such as Hilton and the Clock Tower. Stayed here for the first time and it was a total nightmare. The duty manager who’s name was supposedly Abdurahman was extremely rude and arrogant, he treated us as if we were staying there for free. We were 6 elderly women and were given rooms of different floors despite us booking them on the same floor, this became a great difficulty for us. Not to mention the horrible service!! I would suggest not staying at this hotel ever as I really regret it and you will too.

i walk in to the hotel as I was unhappy with the tour group hotel. Mr. Yasir attended me with a warm and friendly attitutude. He arranged my stay for 5 nights. He was vry attentive and ive got the best kaabah view . Alhamdulilah🤍 I felt at home here. food is many with shopping plenty. Will def come again. Insha Allah.

The hotels chased us out because of misunderstanding with our travel tours. They are very rude and have no ethics in hotel management. Our tours were supposed to replace us with another hotel that day, so they told us to wait for notice. Then 230pm, 2 goons like gangsters chased us out claiming we suppose to check out at 12pm. I told them to talk to the agent because booking were made between them and they refused and insist we go out immediately. I even asked for 30 mins to pack and they refused! We checked out and I complained to the agent who apologize saying it's a miscommunication. Usually the hotel wont act like this and it's normal to exchange room at odd hours. I'm extremely frustrated for the hotel management who did this at religious city! They can just call me at 1130am like normal hotel to inform to check out. And take it out with the agent.

Room and bathroom are worn out and aged. It is not a 5 star hotel by any international standard. At best it is a 2 star hotel. Getting into the main lobby from the main safwa tower entrance can be challenging at times as compared to other big name hotels here. Also on the check out day a worker came and asked for some tip. This I feel is not nice. It is common to give tips outside but to expect to give in a '5' star hotel is not acceptable . Also the food we were catered to ( being a package tour) was not good. Asian food were served but it is not the lovely Asian food that everyone love. In short I would not recommend this hotel .