Casa Smeralda

We stayed at Casa Smeralda recently, and while the room and amenities were decent, we had a few concerns that we feel need attention — especially around transparency and quality. Being locals, we were unexpectedly charged the foreigner rate, with no prior notice or communication. We believe this should have been clearly informed at the time of booking. Only two 500ml water bottles were provided for two guests from 3 PM to 12 PM the next day. When we requested more, we were charged LKR 640 per bottle, which felt unreasonable. We also ordered hoppers, which were sourced from outside, but billed under the hotel’s name at a very high price. The food was not tasty, and no official bill or details were provided. For just string hoppers, kiri hodi, and pol sambol, we were charged LKR 2,800 — a price that does not reflect the quality or quantity received. Even a single cup of tea was charged at LKR 640. We also noticed the pool was not clean, which was disappointing. While the room was clean and comfortable, a full-length mirror was missing, which would be helpful for guests. To be clear: price is not the issue for us — but quality and transparency always matter. This review is shared in good faith, not to harm the hotel’s image, but to offer honest feedback so improvements can be made. Thank you for the service provided.

Misleading Photos, Unfair Charges, and Poor Service Our stay at Casa Smeralda was highly disappointing. While the hotel appears attractive in photos, the reality doesn’t match. The pool looked much larger online, but in person, it was quite small — clearly a case of misleading marketing. The rooms were not up to standard, with minimal amenities. There was no cream or milk for tea, and even water bottles came with an extra charge, which is unacceptable for the price point. On top of that, we noticed that locals were being charged inflated “foreigner” rates, which felt discriminatory and unfair. What could have been a relaxing experience turned frustrating. Would not recommend this property ⚠️

Lovely hotel very good value for money Such a lovely hotel located right on the beach, I would definitely recommend it to anyone who wants to be slightly outside of Hiriketiya. Due to its location it is very quiet and peaceful. There are sun loungers on the beach as well as by the pool. It is super easy to get into the main town by tuktuk or a 30 minute walk. The staff are lovely and so attentive if you need a bite to eat I would recommend their pizza which are delicious. We loved our stay here and would 100% come back!

A very nice Villa. Ideal for a large family. We were a family of 12. The accommodation is very clean. Asher and his team do a fantastic job of running this place n the restaurant . Loved the food. Amazing beach front ,clean ,safe with surfing right on this beach.

Wow, skjult perle Vi ankom sent pga trafikk. Hotellet sendte oss underveis en WhatsApp melding og lurte på når vi ankom. Flott gest. Fine rom, veldig god og personlig service. God beliggenhet på flott strand, rolig område. God restaurant med hyggelig betjening. Veldig trivelig at eier (Andrea) kom over for å hilse på oss. Vi hadde behov for transport til Unawatuna etter vårt opphold, det ordnet hotellet på kort v****l. Tusen takk og mange anbefalinger fra oss👍

Es ist einfach nur wunderbar hier. Das Personal ist immer freundlich.