Holiday Inn Express Melbourne Little Collins

房間十分乾淨

Made an accommodation booking for a family friend of 4 adults for 2 rooms & 3 nights. Total online payment was AUD$895. By mistake the date selection was incorrect, as the booking was for the same day not 2 months later. Noticed the error immediately after clicking the confirming booking button. Immediately called the hotel directly & was told they would allow cancellation & accept a new booking but was told to call the booking agent as their standard procedure. Booking agent was helpful & tried to contact the hotel directly but the hotel management changed their mind within minutes about the agreed cancellation and their suggested solution of rebooking the stay. With their eyes wide opened, robbed their customers of the full amount of AUD$895 (consisting of 2 room for 3 nights stay). Most reputable hotels have a very fair “no-show” policy of forfeiting the 1st night of stay & would normally refund the balance of unused stays. But not this poor money hungry & $$ starving hotel. They forfeited the full amount without a blink of an eye. Would not recommend such unreasonable business practices & unethical management to any travellers or families. Never recommend to supporting a management team with a mentality that they have never in their lives made a small & simple mistake of clicking the button too quickly with minor errors.

我們在墨爾本小柯林斯智選假日酒店（Holiday Inn Express Melbourne Little Collins） 入住了三晚，整體體驗不錯。 飯店位於市中心，交通便利。房間雖然不大，但空間配置實用，能滿足基本需求。淋浴間空間寬敞，設計簡潔，使用起來相當舒適。是設施新穎、運作智能的現代化飯店。 飯店清潔度與安全性都令人放心，維持得很好。 不過早餐部分略顯單調，屬於基本款的澳式早餐，三天下來菜色幾乎沒有變化，選擇不多，是此行中較為可惜的一點。 這是一間整潔、安全、設備新穎的城市型飯店，若不在意早餐變化不大，是個不錯的住宿選擇。

在小柯林斯中心商務區，路途方便，早餐美味，周邊餐館就餐，商務互動活動都能很便利的開展。lobby經理很負責，鑰匙鎖在房間裏，親自上樓幫忙開門。

Location is good. There are food places, cafe and mall nearby. Not a far walk to Chinatown. Check in and check out was fast and efficient. Room is clean and comfortable. There is no bellboy service at this hotel, so bear in mind if you have alot of luggages.

這個酒店位置非常好，去南十字車站衹要5分鐘，路口過馬路就是。而且周圍商業吃飯比較多，去Dfo步行也就10分鐘。去市中心都可以免得公交車。很方便。離唐人街也不遠。床很大，酒店還提供免費早餐。品種不多但絕對可以吃飽。