Find 5-Star Hotels in Melbourne

My brief one-night stay at the Grand Hyatt Melbourne left a positive impression. The hotel exudes a classic, luxurious feel, evident from the grand lobby to the well-appointed rooms. The location is undeniably excellent, placing you right in the heart of Melbourne's CBD with easy access to shopping and dining. While a short stay limited my ability to fully explore all amenities, the service was professional and efficient. The room was comfortable and considered quiet, ensuring a restful night. Overall, the Grand Hyatt Melbourne offers a reliable and upscale experience for those seeking a central and comfortable stay.

We stayed for a night. Nice and cosy room, with all the amenities like toothbrush and shower gel. Good stay!

Situated within the free tram zone, stations are just downstairs if not within a quick walk. The king bed room is large and spacious for easy packing and unpacking. It is new and clean that is the carpet has no smell. It is near Chinatown as well. The location is perfect next to great shopping malls, food options and transport services. They do not provide toothbrushes and room slippers for eco reasons. Check in was fast and smooth. There’s a water station on my floor to get a jug of still or sparkling water.

Came here as a ‘staycation’ for one night to celebrate my partners birthday. Service was good, the reception team made us feel so welcomed. Room was clean and the view of the river and bay was superior, as the name of this room type described. 10/10 👍🏼 we also used the gym which had a nice view too!

We are very disappointed with the management of this hotel. We booked seven rooms and chose twin beds (can be a king-size bed or a twin bed). On January 13, we contacted Ctrip customer service to make changes, changing to 2 king-size beds, 4 twin beds, and 1 triple room. After communicating with the hotel, Ctrip customer service replied to the email saying that the change had been made and that the change to a triple room could be paid on the spot. The day before check-in, we specifically called the hotel reservation department and the front desk, but they didn't know about the room type change. We explained the situation over the phone again, and they said they had recorded it. In the evening, we were worried, so a staff member went to the hotel front desk specifically to confirm again. The hotel front desk actually said that they didn't know about this situation, but they could record it. They recorded the required room type on the spot, and then we paid the upgrade fee for the triple room. I thought it would be okay now. As a result, when the guests checked in the next day, there was still a mistake in the room, and the bed was left as a king-size bed. Finally, it took more than half an hour to coordinate and change the room again! ! How can such management be rated as a five-star hotel? ? ?

We stayed altogether three nights here. The hotel was converted from a historical building dated back to 1890s . We enjoyed the stay-included breakfast at Alluvial restaurant. It got charming vibe. the King Classic room we stayed is spacious consider it is in zone 1 of Melbourne. The hotel is in walking distance to many of the Melbourne city attractions we are even able to take some rest in the room in our planned city walking trip in the middle of a very hot summer sunny day. The bathroom provides Byredo toiletries which we like. However, the decor is a bit dated and need refreshing and we are not happy with the service level of the staff. For example, the phone handfree function is not working properly; the safe is according to the hotel ”in the process of replacement” and not working either; the call to ”Instant Service” for help often took more than 5-seconds ring especially during the night time. There is even a false fire alert during one of the morning time of our stay. I doubt it is a standard of Intercontinental hotel or a 5-star rated hotel. For whom consider staying at this room type of this hotel, please note the windows is fixed and facing the hallway so the room has 1. no natural sunlight 2. no fresh air and 3. needs closing the curtains all the time if you prefer privacy. Another point worth noting is the bathroom floor is very slippery after bath, I would call it a death trap if you wear the one-off slippers that is provided in the room as you can easily get a slip and fall on the bathroom floor even for a grown adult.

I want to give this hotel 10 stars!!! I booked a 6-night stay in Melbourne on a business trip. I was really satisfied with the stay and felt friendly and loved~ 1. The location of the hotel couldn't be better. It is just behind Melbourne Town Hall. You can walk to Collins Street, City Center and Chinatown for shopping and dining. There are two large parks in front and next to it, and there are full of coffee shops opposite 2. The hotel has a guide dog named Mr. Walker, who was raised by the Victorian Guide Dog Organization. He came to the hotel when he was over 1 year old and became the guide dog ambassador of the hotel! He patrols the lobby for one hour every day from Monday to Saturday at 10:30 am and 15:30 pm! Help special people in need. The dog was raised by the staff's love. He is now over nine years old and very strong. He is quiet at work and very lively after work. The staff said that he would go for a walk, take a bath and sleep after dinner every day. 3. The staff are very friendly and answer all questions. There are also several Chinese staff members who are expected to provide better help. 4. The hotel room is too big, much bigger than several accommodations of the same brand and price in Australia! 5. The hotel has its own tennis court, which is charged by the hour, but I didn't go there. It looks very big from the room. 6. The sanitation is super good. The auntie cleans up every time and provides drinking water. This is my first time in Melbourne. It's a really great city! I will come to see this dog named Walker again.

The whole experience is simply superb! Staffs are friendly and helpful who target to fulfil all of our requests as much as possible! Location is also good, near to trams, close to queen victoria market. Only pity is we didn't stay long enough to enjoy the facilities!!

First time staying at this hotel and love the location. Very accessible to alot different tram lines and also near the central station Southbank Cross. Room is on the dark side but that is the style of the hotel. Only weird part is the shower room has no door to close when showing so that is quite unusual. Day on day housekeeping is not consistent with some days not having free bottle water replaced and towels not replaced with new ones. But overall will definitely choose back this hotel for accessibility and service and room size.

The room was very clean and quiet, and the front desk staff were extremely friendly and helpful. However, one major disappointment was the “city view” — despite purchasing a city view room, there was no actual city view, which was quite disappointing at first. That said, the outstanding service made up for it overall. The pillow selection in the room was very limited and the pillows themselves were quite small and uncomfortable — they didn’t really feel like proper pillows, which was also disappointing. Additionally, the desk lamp was not working properly and kept flashing, and the room lighting setup was inconvenient; there was no option to select which areas to light up, so the room often felt too bright. The room service menu offered very limited food choices, so we ended up going out for both dinner and breakfast. Lastly, the shower head switch was extremely tight and difficult to turn, which needs improvement.