مراجعاتPalm Hotel Ipoh

酒店地理位置十分便利

酒店房間大及舒適，前台兩名職員態度友善，樂意幫助我們解答問題，附近有大型購物商場，位置很好，真的很方便

地點方便 ~停車🅿️也也方便 浴室地磚很滑 希望能改進 樓下就有 海鮮飯店 點心 麪館 預訂了兩天但是房卡就衹能用一天 還需要到櫃枱開通才能回房 前台服務人員 服務有待加強~

Very easy to get parking summon if you didn’t pay parking fees before 8.30am, hotel management should do something to protect hotel guests from this rather than just let put a signboard saying nothing to do with the hotel on any parking issues

Clean room and service provided was excellent.

thats good

Clean

good and comfortable enough for the business traveler with such as a good bed

There was an unexpected incident that the door lock was out of battery and we could not open the room door at 1am++. We went out for gathering during CNY and came back at around midnight 1am. Due to the issue, we waited for more than 1 hour at lobby. The staff tried his best to open the door but failed to open it. I know it was not the fault of the staff. Then, we got offered to another temporary room but the thing to highlight was our luggage and pyjamas were left in the room that was locked out and we were really tired at the time. Need to improve on regular checking on the door battery to avoid this kind of issue again. Overall, it is clean and staff are friendly.

Hotel was well kept and clean.

location is a best to anyways find food, a trip to shopping mall

Near town area. Room is spacious. Easy for going out. Will recommend to friends.

THEFT BY STAFF What a terrible experience we had at this so called hotel. We stayed one night at Palm hotel. The room was clean and well maintained and we were very pleased with it overall until it was time to check out. The lady in charge said before we could get our deposit back she was going to check the room first. Although I have never experienced this in any other hotel I said ok fine, this was probably standard procedure. She came back and said that there was some blood on the bed sheets & she would deduct rm50 from the rm100 deposit. I asked her to show me the blood and so we went to the room. Yes there was some blood but it was clearly from a mosquito scratch, a small, tiny splat of blood. See attached pictures. I told her that this can easily be cleaned & that’s what cleaning services are for but She insisted that the stain needed special treatment & cleaning services. So to prove her wrong, I had to literally CLEAN the stain myself with soap which came off a few seconds after with NO special treatment required. To which she replied ok you get your money back! No apology, no nothing just indifference! When we asked for her name she refused to give her name and said ‘I’m just working here’! We went down to the reception and saw the supervisor and told him the incident. He apologised but I told him I had to actually wash the bed linen to prove that the stain was easily washable. This is totally unacceptable! Their excuse was that they outsourced their laundry which was a pathetic reason because most small hotels do that anyway. That’s not the point. My point is that it was a small stain that could easily be cleaned. I felt we were being punished, penalised. We were paying guests and we had to prove our innocence. Very bad customer service, no customer empathy at all. We will definitely not recommend this place to anyone. If you still want to stay make sure you do the bed, vacuum, clean the toilets, & bathroom or you might lose your deposit! PS I strongly believe the employee was ripping us off and trying to take the rm50 for herself. I would strongly recommend the supervisor to look into this and take preventative measures for future customers.

房間wifi信號非常不好，一個文件都發不出去，洗手盆下水好像是堵住了，隔音不好，半夜12點能清楚聽到隔壁説話的聲音，提前2天離開，酒店説不能退款，説是攜程平台收的錢，平台客服説酒店非常注重契約，不能退款，400多元白白浪費了