Arctic Friends Home International Youth Hostel

Room Facilities: Rooms are clean, well-heated, and equipped with comfortable beds and essential amenities. Some feature unique elements like kang beds, and hot water is consistently available for showers.

I have been in China for a long time and this is the first time I met this kind of behavior. The neutral: - Location: 500m to the bus station, not directly in the hustle, good if you like it quiet - Room: room is big and has chairs + table - Sightseeing: if you are solo traveller, they have three fixed routes which you can car share for a decent price The questionable: - Room: the room is quite cold (due to being too big for their heating system), bathroom is small and cleaning is to be improved (at least remove the dead mosquitos from the wall). - Time: Bring time if you want to do their tours or eat there. Waiting times of an hour to be expected. - Communication: If you need something, you have to contact them several times. If they need something from you, they answer directly. - Do NOT trust them to buy tickets for you. The one to the Christmas Village was not valid anymore and the bus ticket was the wrong one. Luckily, I was able to change it in the morning (me asking them to make sure to buy the right ticket and the bus station workers telling me they even suggested the right bus left a sour aftertaste) - Emotional manipulation to get a 5 star review. It's normal in China to ask for a good review after a stay, but not over 10 times during your stay. Services are always given with a: “for a good review” attitude. For example: I asked in the afternoon whether I could get a ride to the bus station the next morning as I have seen many other guests get one - answer: no. In the late evening, the boss contacted me saying they will send me to the bus station. But guess what: only to remind me in the morning that I should give a 5 star review, almost making me write it in front of her. A good review is to be earned and not to be bought, improve your service instead of harassing your customers. Would not stay again.

Henhaoyijiadian