مراجعاتCinnamon Bey Beruwala

رد من مكان الإقامة: Dear Guest,Thank you so much for your wonderful feedback! We are thrilled to hear you enjoyed our facilities, food, and service. We strive to provide a memorable experience for all our guests, and your kind words are truly appreciated. We look forward to welcoming you back again soon.Sincerely,Sanjaya GamhewamanageService Manager, Front OfficeCinnamon Bey Beruwala

رد من مكان الإقامة: Dear Guest,Thank you for taking the time to share your feedback regarding your recent stay at Cinnamon Bey Beruwala.We are sincerely apologizing that your experience did not meet your expectations. We are very concerned to hear about the issues you encountered with the age of the hotel, the service provided by our staff, and the view from your room.   We take your comments seriously and will be addressing each point with the relevant departments to ensure improvements are made. We are committed to providing a positive and comfortable experience for all our guests, and we regret that we fell short during your stay.We appreciate your feedback as it helps us identify areas where we need to improve. We hope you might consider giving us another opportunity to provide you with a more enjoyable stay in the future.   Sincerely,   Sanjaya GamhewamanageService Manager Front OfficeCinnamon Bey Beruwala

رد من مكان الإقامة: Dear Guest,Greetings from Cinnamon Bey - Beruwala!We're delighted to hear that you've enjoyed your stays with us. It's wonderful to know that you appreciate our comfortable lobby and delicious food. We're always striving to provide our guests with the best possible experience, and your feedback is invaluable to us.We understand that our rooms may need some updating, and we're working hard to ensure that they meet your expectations in the future.We hope to welcome you back to Cinnamon Bey again soon, so you can continue to create unforgettable memories in Lanka.Yours Sincerely,Bhagya LiyanageManager Service - Front Office

رد من مكان الإقامة: Subject: Re: Your Feedback - Cinnamon Bey BeruwalaDear Guest,Thank you so much for your kind words! We're thrilled to hear you're enjoying our breakfast and dinner offerings, and that the view from your room has been a highlight of your stay. We strive to provide memorable experiences for all our guests, and your feedback is truly appreciated.We hope you continue to enjoy your time with us at Cinnamon Bey Beruwala.Sincerely,Sanjaya GamhewamanageService Manager - Front OfficeCinnamon Bey Beruwala

رد من مكان الإقامة: Subject: Re: Your Feedback - Cinnamon Bey BeruwalaDear Guest,Thank you so much for your kind words! We're thrilled to hear you're enjoying our breakfast and dinner offerings, and that the view from your room has been a highlight of your stay. We strive to provide memorable experiences for all our guests, and your feedback is truly appreciated.We hope you continue to enjoy your time with us at Cinnamon Bey Beruwala.Sincerely,Sanjaya GamhewamanageService Manager - Front OfficeCinnamon Bey Beruwala

رد من مكان الإقامة: Dear Guest,Thank you so much for your kind words! We aredelighted to hear you loved your experience and found our service to your liking. We strive to create memorable moments for our guests, and your feedback is truly appreciated. We look forward to welcoming you backSincerely,Sanjaya GamhewamanageService Manager Front OfficeCinnamon Bey Beruwala

رد من مكان الإقامة: Dear Guest,Thank you so much for taking the time to share your detailed feedback regarding your recent stay at Cinnamon Bay Beruwala. We are thrilled to hear that you enjoyed the excellent service provided by our team, from the warm welcome to the attentive care throughout your stay. Your double thumbs up is truly appreciated!We are also delighted that you found our kids activity center and spacious surroundings to your liking. Your positive comments about the rooms are very encouraging.We sincerely apologize for the inconveniences you experienced with the broken reading light, the absence of bathroom slippers and robes, and the ceramic bottles in the bathroom. Your safety and comfort are our top priorities, and we will immediately address the issue of the ceramic bottles and explore safer alternatives. We will also ensure that all reading lights and amenities are thoroughly checked and maintained.We value your feedback and appreciate your honest assessment of your stay. We are committed to continuously improving our services and facilities. We are glad to hear that you enjoyed your time with us and that you would recommend our hotel.We hope to have the pleasure of welcoming you back to Cinnamon Bay Beruwala in the future and providing you with an even more exceptional experience.Sincerely,Sanjaya GamhewamanageService Manager Front OfficeCinnamon Bay Beruwala

رد من مكان الإقامة: Dear Guest,Thank you for taking the time to share your feedback regarding your recent stay at Cinnamon Bey Beruwala. We appreciate you highlighting the positive aspects of your experience, such as our calm location, kid-friendly environment, excellent pools, and helpful staff.We sincerely apologize that your dining experience, particularly the breakfast and dinner buffet, did not meet your expectations and did not represent the value you anticipated. We take your comments about the quality and variety of our food very seriously and will be addressing these concerns with our culinary team to ensure improvements are made.We understand your overall sentiment regarding the value for money, and we regret that we fell short in this area. Your feedback is invaluable to us as we strive to enhance our guest experience.We hope you will consider giving us another opportunity to provide you with a truly exceptional stay in the future.Sincerely,Sanjaya GamhewamanageService Manager Front OfficeCinnamon Bey Beruwala

رد من مكان الإقامة: Dear Guest,We are truly sorry to hear about the extremely disappointing experience you had with your booking. We understand your frustration and deeply regret the inconvenience and distress caused by the issues you encountered.It is unacceptable that you arrived and found no reservation details, especially after booking well in advance. We also acknowledge the added stress of a crowded front desk and the confusion caused by the communication issues between the involved parties. Furthermore, the fact that one of your bookings had no room available is utterly unacceptable.We understand your concerns regarding the hot season and mosquito issues in Beruwala, which only compounded the problems you faced.Please be assured that we are taking your feedback very seriously. We will investigate this matter thoroughly to understand how such a significant error occurred and implement measures to prevent it from happening again. We value your patronage and are deeply concerned that your experience has fallen so far short of our standards.We are also very sorry to hear that the final solution provided was unsatisfactory. We understand your reluctance to book overseas hotels with Ctrip in the future.While we understand that words cannot fully rectify the situation, We would like to offer my sincere apologies on behalf of Cinnamon Bey Beruwala. If you would be willing to give us another opportunity, I would personally ensure that your next stay is seamless and exceeds your expectations.Sincerely,Sanjaya GamhewamanageService Manager, Front OfficeCinnamon Bey Beruwala

رد من مكان الإقامة: Dear Guest,Thank you for your kind words! We're delighted you and your family enjoyed your time at Cinnamon Bey Beruwala. It's our pleasure to create memorable experiences for our guests. We hope to welcome you back again soon.Sincerely,Sanjaya GamhewamanageService Manager, Front OfficeCinnamon Bey Beruwala

رد من مكان الإقامة: Dear Guest,Thank you for taking the time to share your feedback regarding your recent stay in our Deluxe Wing. We appreciate you highlighting the spaciousness and comfort of the room.We understand your disappointment regarding the ocean view from the Deluxe Wing, and we apologize that it did not meet your expectations for the price paid. We will certainly review our room descriptions to ensure they accurately reflect the views offered.We also acknowledge your comments about the hotel's decor and furniture, and we appreciate your honest assessment. We are continuously working on improvements to enhance our guest experience.Regarding the public beach and the presence of local vendors, we understand this can be a point of concern. While the beach is public, we strive to maintain a comfortable and secure environment for our guests. We appreciate your understanding.We value your feedback and hope you will consider staying with us again in the future, perhaps in a room with a more desirable view.Sincerely,Sanjaya GamhewamanageService Manager - Front OfficeCinnamon Bey Beruwala