مراجعاتThe Empresa Hotel

I always book the same hotel, but this time i was quite disappointed. The wi-fi they provided was not working at all, and the breakfast options were very limited. The breakfast is supposed to be available till 10:30, but when i arrived around 10:25 or 10:26, the buffet was almost closed, and there was hardly any food left on the table; they had packed everything up. I don't understand why they state that breakfast is available until 10:30 if they are going to start clearing things away before then. I have stayed in many five-star hotels, but i've noticed something interesting at their buffets. When it’s close to closing time, they usually ask, "ma'am, what would you like" if there's something already prepared, they often bring it out for you. However, at this hotel when i requested a dosa, they refused, saying, "no ma'am, we won't be getting anything. You can only take what's left on the counter" which consisted of just sambar. There were also two items already on the food trolley that they were taking into the kitchen. I ended up serving myself, as nobody offered to help me. Additionally, the variety of food was poor, with only two vegetarian options and one non-vegetarian option, plus a couple of fruits. It really wasn’t worth it. Moreover, when i tried to reach the reception desk late at night around 1:30 am, i called 15 times, but no one responded because the phone was left unattended. I ended up going to bed without anything to eat, as i couldn't go downstairs to get something either. Overall, my experience was quite unsatisfactory.