Hotel Troy

I was not going to write this since mistakes happen, but it kept getting worse. Our arrival(late night) was in a dusty room with an overflowing toilet. We were given another room, in which the shower was not working properly. Overal, maintenance of the rooms are neglected and we stopped talking to them about it. Breakast took almost 1hr and ordering dinner close to 2 hrs. The pool was never cleaned. Lastly, the receptionist, Lucy, decided to overcharge our stay by a lot of money. Had we not counterchecked receipts ourselves, she would have gotten away with it. The management was kind enough to refund us for one day, but I must express how disappointing our stay was, considering we spent so much at this premise. Pros: spacious garden, tasty dinner and other good staff.

The receptionist, Lucy, overcharged us for the stay. Make sure you check your receipts before payments. Rooms are badly neglected, especially plumbing, with smelly toilets and blocked bathrooms. The garden and some staff were nice. If you are coming for a holiday I wouldn't recommend it. Not worth the price compared to the quality.

To start with the positives: the hotel is set away from the main road, along a small track and is in its own gardens, so after a long flight you can walk around in relatively natural surroundings. Our executive room was large, with a nice view towards the gardens and bed was comfortable. Staff were friendly. The hotel is close to the entrance to the National Park. The negatives: the executive room is just above the indoor restaurant and outside eating area and the thin glass in the windows lets in a lot of noise. The shower head was hanging loose and sprayed water everywhere, including over the top of the shower cubicle and throughout the bathroom. We pointed this out, but nothing was done about it and past comments on internet imply that this problem has existed for a long time. A group of young Americans shrieked from breakfast to after dinner whenever they were in the hotel. They were hysterical, shouting and laughing in a really unnatural way, exciting comment from other guests but no reaction from the hotel staff. On the last evening the slightly rotund middle age gentleman who looks like a head waiter accompanied us to our room, entered, uninvited and stood expectantly in the centre of the room waiting for a tip. We found this behaviour extremely inappropriate, to say the least.

ho prenotato per il prezzo e per la valutazione; l'acqua fredda in camera, la camera rumorosa, il fatto che fossero lenti nella colazione, il wifi che non andava mi spingono purtroppo a dare un giudizio negativo a questa struttura. peccato perchè c'è molta natura attorno e anche la cena è stata buona

This was the third time we brought a group to Hotel Troy. The management is very friendly & eager to make the experience one of the best. The staff are always kind & want to help. The food is top notch. Highly recommend for small or large groups!

We were so disappointed in the Hotel Troy, we left after one night. Many things were broken in my room, there were ants crawling all over the floor. The staff were very pleasant but way too few, so service was quite poor. Tea at breakfast the next morning took one hour to receive. I tried numerous times through emails and phone calls to speak with hotel management but still have not heard back from anyone regarding my concerns. I hope they'll do better! It's a pretty property.