مراجعاتThe Ritz-Carlton New York, NoMad

Amazing stay and friendly staff

很不錯，值得推薦

飯店旁就是地鐵很方便，樓上的酒吧一定要去風景跟東西都很好喝，房間最喜歡的就是廁所了真的很美

really good location

房間裝修很一般，唯一優勢就是新了一點 服務一言難盡非常的差勁，從來沒見過服務如此不到位的麗思，沒有熱情可言沒有微笑可言，全程冷臉，連配備的沐浴露洗髮液都可以放錯了，放了兩瓶浴液沒有洗髮液，打電話等了很久才送來 沒有問候沒有打招呼，而且酒店天天好像都在辦活動，屁大點的大堂被人流擠的水泄不通 住一次就感覺到什麼叫冤種了

good place

入住的時候酒店前台説我的信用卡都不能使用！後來才發現是酒店入住系統有問題！害我等候了足足一個半小時。進入房間發現地面有巧克力沒有清理乾淨。提供的房間也是拐角不規則房型。實在不能忍受、就給酒店打電話投訴、酒店來人看了房間地面後給升級換了房間。攜程做客户訪問、得知情況後給酒店反應溝通、最後是攜程提供了服務方案！感謝攜程工作人員的負責精神！酒店不錯、餐廳服務也好！管理人員的工作質量和服務客户質量有待提升（要對得起這個酒店品牌在客户中的形象）。

非常棒非常滿意

看着很高檔，服務好

I had an excellent stay at this hotel. The staff provided exceptional service, particularly Pauline at the front desk, who went out of her way to offer a box of tissues and bags when I was feeling unwell—a thoughtful gesture that was greatly appreciated. The bed was very comfortable, and the view from my room was truly outstanding. I highly recommend this hotel and would gladly return.

This hotel is not 5-star service This was probably the 10th time staying at this hotel, and the experience has always been sub-par. Phones are not picked up by any member of staff, in-room dining takes at least 30 minutes to deliver a set of cutlery and a can of soda, and if you order food, it takes at least 10 minutes for them to call you and notify you that it is in the lobby. During this trip they even forgot to clean the room one day and after arriving to the room past 9pm, no one in their staff noticed that service had not been done. We had to request a cleaner, which took another 40 minutes to be sent to our room. Nothing about this service is 5 stars or worth the price.

This is my third stay in 12 months. This is now my hotel of choice in NYC. Everything works from the fantastic location and a great team led by GM Bastian Germer. Check-in and check-out are flawless. The gym is small but effective. I tried all three F&B outlets, and each of them over-delivered on the experience. The concierge was helpful when needed. The doormen gave me an umbrella on the days when it was raining or forecasted to rain when I left for my meetings. I had dinner at Zaytinya, which was fun. I had drinks at Nubulez on the roof, which had great views. I had cocktails at the Bazaar Bar, where the bartenders were super efficient. If I had to find a fault, it was the fact that they would not serve my guest an espresso at the Lobby Lounge, stating it was after 9 p.m., but they were happy to serve us an espresso martini. I look forward to my next visit.

Used an upgrade cert (Platinum) and received a corner suite- sweet (3 days in advance). Mentioned 31st Anniversary and received a bottle of champagne and chocolate covered strawberries just after arriving. The view was great. Not complaint is the shower took one to warm and was only puddle warm at best. Called and they checked it out and said they would need to take the room out of service to fix. Defined moving for a night (only two night stay - using points). So if a hot shower is important check the water temp after checking in.

First time staying a Ritz-Carlton and somewhat disappointed. Expected it to be the same level of a Four Seasons or similar. To start, my reservation was made through Amex FHR which was not acknowledged nor was I given the standard FHR welcome letter that shows what benefits I would receive. I had to ask and only then did they explain the details, when I asked for more details about breakfast credit, was told to ask the restaurant directly. The room itself is nice but sort of one the small side. There is no dedicated space for suitcases/luggage so if you have more than 1 piece of luggage it’s gonna take up a good portion of the room. WiFi is pretty slow and enhanced speed for Bonvoy Gold and higher members did not seem any faster. The most annoying part are the elevators. The rooftop bar is a really happening spot and it felt like most of the people using the elevators are non guests heading up. Depending on time of day, especially evenings to late night, there’s usually 10-20 people waiting to go up, with additional 10 or so waiting in queue making the lobby and elevator bank crowded. There only 3 elevators and it felt hotel guests aren’t given priority and at times we were crammed in with people going up to the bar. There should’ve been a separate elevator for hotel guests and people going up to rooftop bar. Special priority should be give to guests, especially when you’re paying this much and it just didn’t fell that way. Sound proofing seems to be no existent, on the 16th floor we could hear constant honking and occasional loud music from street level. Rooms are very nice, and at this price point my expectations were high, and unfortunately was kinda disappointed. Most likely won’t be back again. Vibe I got is that it’s more like a party hotel than a luxury 5 star hotel.