سبرنجهيل سويتس باي ماريوت أوشنسايد بيتش

服務很快，位置很好，gym風景不錯

Out of the three Marriott properties we stayed at during our trip, Oceanside was by far the best. It was the only one that had our name correctly displayed on the welcome screen — a small touch, but it made us feel acknowledged right away. The view from our room was absolutely stunning, and the reception staff were warm, friendly, and attentive throughout our stay. A couple of things could be improved: breakfast wasn’t particularly impressive, and the gym only opens at 6 a.m., which is a bit late for early risers. We were also advised against going for a morning run in the area due to safety concerns, which was a pity given the location. Overall, though, this was the most pleasant Marriott experience of our trip — largely thanks to the view and the excellent front desk team.

This hotel is in a perfect location that’s right across from the beach. It’s Marriott so you know what you’re going to get. But, the staff make it special. Brendan checked us in quickly and was extremely professional. He set the vibe for our stay and it was amazing. Thanks for making it great!

The room was a great size and very comfortable. The staff is amazing and seems to really care about the customer and how our stay is going. From front desk, to housekeeping, even the engineering staff…. Top notch. Keep up the good work.

I liked how convenient it was to the beach. I didn't care for the parking fee and the hotels that blocked the beach view it used to have.

The hotel was fine. Our room was spacious. However, we were given an AED accesible bathroom (we didn’t need it, but it might have been the only room available). Totally fine, however, the shower had a really weird slope in the middle of it. If you were standing in it, it was really easy to slip, which happened to me and my child. And after a few minutes, the entire bathroom flooded about half an inch. My toddler walked in and fell back on her head. In the middle of trying to put our kids to bed, we had to call the front desk for help. I had to call three times, as they never answered the first two times. When I explained what was happening and that my child just fell because the water flooded the bathroom, the staff who answered my call was not in the least bit empathetic. She said she’d send someone to bring us towels. Someone eventually came to bring towels. They said they talked to the front desk and said they had no idea why that happened, but that they would just leave extra towels for us to soak up the water. They did get a lot of it, but they just said that if it happens again, we would just have towels to clean it up. And not to worry, because we could get free breakfast in the morning. This was an odd thing to say given the fact that free breakfast is already part of the reservation. Not a consolation for dealing with a flooded bathroom. I went to the front desk in the morning while checking out and I explained the situation to them. The staff at the front did not seem to care about the situation at all. I was never given an apology, just excuses for why that happened. She specifically said that they know that bathroom floods a lot, so they just know that sometimes they have to provide extra towels.” I said that it created a very dangerous situation for my kids, and one fell and hit her head. All she had to say was “yeah, that’s just part of how that shower is built.” I was told I’d get parking comped, but that was it. I wasn’t expecting the entire cost of the reservation to be comped, but there was no genuine attempt to make anything better or empathize with the issue. The staff seem young and inexperienced, with complete lack of customer service skills. Looking at all the reviews, it seems like certain issues (lack of empathy, inattentiveness to detail (i.e. looks like pool towels are always out of stock and people have to come all the way from the 6th floor to the lobby to get extra towels - which happened to us) , lack of care for customer issues, etc. are part of the status quo. And even though the responses to negative reviews state that they’re “working to improve” on the issue, nothing is done about it. I will not be coming back to this hotel or recommend anyone to stay here.