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Very very pleasant stay. We used it for an overnight 14h layover before continuing our trip - location is unbeatable, 1 min walk from check in areas - staff was all around very friendly - high quality (even though a bit old), but very well maintained and also high quality bathroom equipment (soaps, cremes etc). - beds were extremely comfortable - breakfast is à la carte with views of the airplanes / terminals - gym is small but all you need is there

All satisfied with the hotel but not Trip.com where we booked in this hotel, we have to pay for the breakfast when booking with Trip.com, but indeed the hotel offers complementary breakfast, we are eating the same things paid or not paid. I think this is the problem rested with Trip.com taking advantage of tourists not familiar with local practice charging us expensive ”supposed to be free” breakfast.

Booked this hotel for my long layover solely for its location. It’s a few walk away from Bridgeport metro station (although the walk may not be as glamorous since the way to get there has the potential to be confusing; anyway I figured it out easily). That meant I’m close to the airport as well as the metro if I wanted to go downtown. The room was clean, and the bathroom was spotless. The check in and check out process was a breeze. The y have decent breakfast that starts at 6 (you can even take your coffee to go if needed). The staff were wonderful and helpful. As soon as I checked in and told the front desk I’m headed back to the airport the next morning, he told me that the hotel offers a shuttle that can send you to the airport!! That meant I didn’t have to walk back to the metro. (With that in mind, I bet they also have a pickup shuttle service—so contact the hotel so you can skip the metro altogether.) Such convenience.

The name in my reservation was changed and I need to wait for the front desk person to talk to the manager and fix my reservation, we arrive to the hotel at 1:09 am after a long trip we had to wait for about 1h to get our room, very frustrating

Location is good. It is relatively close to the sky train and restaurants. However, the walls are thin and we can hear our neighbors walking and faucet running. The building is old with some renovations done. Could improve on the shower pressure and the air condition fan was noisy. The description on our room was “courtyard view” but I got the view of the roof with some air units and rain water. Staff at the front desk was courteous. I think parking should have been included.

I have stayed here since 2012 with my flights into YVR and crossing the US border next day, both north and south. The shuttle is a godsend after a long flight, complimentary phone to hotel from airport, short drive to hotel, done deal. The reverse just as convenient. Having breakfast available from 5:30am wonderful as well. May be an alternative to sugary cereal but there’s bagels and waffles, yoghurt toast and jam. Coffee and tea. The rooms are clean. The hotel ready for an update biggest complaint - DITCH THE COFFEE BAG COFFEE MAKERSin the rooms. What drizzles out of them is disgusting. Great excitement this trip. Hotel fire alarm went off. Richmond’s finest turned up and it was declared a false alarm. Got to chat with other guest. Exciting start to the day. I’m still a fan.