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NewStar Hotel is a fantastic hotel. Rooms are clean and tidy. Staffs are kind and nice. The manager Urs is a real gentlemen. Hope everyone will book this hotel and I'm sure you will have a wonderful journey in St.Gallen!

Overall facilities very good. Staff also polite. But experience with catering is below expectation. I had dinner in the hotel on the first night, and choices were limited and expensive. I had a fish but found out half cooked during serving. They just took the remaining portion into the kitchen and re-cook it instead of replacing a new one. Breakfast on last day was also annoying. Our orders of egg was delayed/forgotten ! After chasing, my wife's hard boil egg order became soft egg. And my fried egg order never came and I just gave up. I guess visitors of the property typically has a car and I strongly recommend people to have meals outside.