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Positive: Location is within a 15 minutes walking distance to the vibrant food & night market streets of Hepo town. The front desk lady was very courteous & provided a great customer service with a warm welcoming smile. My questions & requests were promptly & politely answered with satisfactory responses. Room warm & cool air conditioning works perfectly.  Negative: The bed mattress was a bit too firm for my liking. The secondhand smoke from smokers walking along the corridors drifts through the closed room door. Suggestions to this hotel management should isolate & segregate smokers to a different floor of this hotel. Non smokers should be given the option to breathe in “smokeless & clean air” while sleeping. After all, non smokers pay the same $$ to get a good rest that they deserve. Smokers should pay extra cleaning levy for the ash they drop everywhere & cigarette butts burns on hotel assets. Noisy, inconsiderate & selfish hotel guests, talking loudly while walking to their rooms at 3am in the morning.

酒店設施齊全，衞生乾淨整潔，環境不錯哦，酒店對面是濱江公園，早晚散步空氣好，服務員小姐姐熱情接待，因事申請延遲退房也得到幫助，太棒了，下次來一定再住鳳凰酒店。