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Great hotel and location but not necessarily a 5 star service for reasons as follows: 1. It took 6 hours for our luggage to be taken to our room (it was only 2 rucksacks) which we would have happily carried up to our room ourselves but they insisted on check-in for us to leave for them to do. 2. The rudest restaurant hostess Valentine we have ever met in our many years of travelling and dining - when my husband asked to book a table for dinner, she failed to look up from her notepad and barked loudly and aggressively the words ‘WHAT?’ at him. 3. Restaurant clearly understaffed in the evening and being carried by a few superb waiting staff, namely Ken, whilst others swan around busy with little impact. Food was great and timely (once you could order it). 4. Tried to order a bottle of wine with dinner - Two of the four white wines on the menu were out of stock. Clearly some teething issues with this new hotel, understaffed and poor communication and training. A few excellent staff too. But seemed to lack any meaningful or visible leadership in key client facing areas, which the brigade seemed to need.

Ibis Nice-Center Notre-Dame really exceeded my expectations for an Ibis property. The daily breakfasts (while the items didn’t change much) had an adequate spread with very lovely cut fruit, pastries, excellent nuts and seeds selection with yogurt and an egg boiling station which you could make eggs as how you would like them. Their coffee and tea machines were excellent and they even had a cocktail hour with free pastries and bonbons in the late afternoon if you ever wanted a quick snack. The location was excellent. The hotel was on a perpendicular street to the Main Street with the tram line and shopping streets. Lots of eateries around and proximity to the train station meant we were able to go for day trips to Cannes and Monaco with very little hassle. The bathroom was very spacious and I loved that our room had 2 balconies - one in the main room and one opens in the bathroom which helped to keep it dry and not humid after a hot shower. View from our room looked into the next residential building but we didn’t mind that. I often sat on the balcony to enjoy my hot coffee in the cool mornings. We really enjoyed our stay at this property and look forward to retuning in the years to come.

Nothing good is meter if I didn't get my deposit refund of 180 euro. I was asking to pay deposit by cash so I can get it back when chacking out , but they insist to pay deposit by card. When we were checking out everything was fine, reception lady told me that my money will refund tomorrow. After eight days no one respond to e mails and money has gone, without explanations.