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Always a fantastic stay at our fav place in Newcastle, short work to the toon or the quayside so plenty to do and see and plenty of places to eat. Rooms are really clean and well equipped!! Can't wait to stay again!!

The staff was super kind and helpful! They helped us check-in early and ALSO check-out later with no issue whatsoever! We also had an issue with the electricity in our room and, after explaining them the situation, they very promptly gave us another room so we could get ready for our event! Not only, in the end there was no need for another room because they rapidly fixed the issue! Would 100% recommend! The location was also great for both short Uber trips and short walking based on what you prefer/need!

I was unable to make the booking as my father sadly had a stroke the day before we travelled. I called the hotel to explain the situation and to request a change of date for the booking within the next few weeks but they told me it was non refundable and that I booked it with Trip.com so there was nothing they could do. So I lost my money and never got to rebook. Very disappointing under the circumstances.