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Lovely onsen ryokan. Staff don’t really speak English so there’s a bit of trying to figure things out for yourself.  Nevertheless, service was friendly and helpful as best they could.  The outdoor onsen is really relaxing and because it’s not a crowded hotel, both times I went I had it to myself as did my wife and kids in the ladies area.  We picked the room with its own outdoor onsen tub which is a great option if you don’t want to use the non-private ones.  You can apparently book private onsens but they did not have any available for us (possibly because we arrived slightly late in the day).  Food was excellent for both dinner and breakfast.  Kids couldn’t;’quite enjoy the onsens cause they found the water too hot so you may want to make sure your kids can before you decided to splurge.  One final point, the ryokan is located down a tiny road on the right just before Google Maps tells you that you have reached.

One of our best stays during my time in Japan! The staff were very friendly. She shared with us where we should go for onsen, dinner and places to visit. Breakfast was simple but very hearty. We are touched that they considered our food restrictions and adjusted accordingly. Very thoughtful! We could also use the yucata and jacket to walk around town. Love this experience very much! The onsen is also lovely. We highly recommend this place and will definitely come back again. P.s they don't have yamato service if you need to deliver your baggage.

Although the building itself seems to be old, but the room was quite spacious and decently clean. We had a relaxing stay at this hotel with their very comfortable beds. Unfortunately, the hotel is not in the Gero town center, and you need to travel by car or taxi. Nevertheless, the onsen bath was very good with alkaline onsen bath soothing the body after a tiring walk around Gero town. The buffet dinner was very good which includes all-you-can-eat crab legs.