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Best hotel I've stayed in, with large rooms, separate bedroom, two TVs and a large desk, great staff. Breakfast is ample and very good. Easy access to restaurants( a walk across the street) and next to the highway.

I had items stolen from my room after the first cleaning. There has been zero promises kept and zero engagement now 6 days after the incident. Mgmt promised an investigation and calls. I didnt get calls. I had to seek out the GM of the hotel. When I finally spoke about my issues, I was asked what it would take to make me satisfied. I told the mgr if they removed 50% of the cost of the stay, that would satisfy me. It has now been 4 days since my conversation with mgmt, and I still have not been contacted back by the hotel mgr. No calls, no emails, no follow up. I have now had to place the entire charge on hold and refuse to pay, as Delta Hotel by Marriott at the Norfolk Airport location has no idea how to settle a dispute with a sticky fingered room cleaner and an upset guest who simply wanted their items back.

The room was overall clean l, bed was comfortable. The bathroom wasn’t to my standards, around the shower it had built up dirt and the inside of the shower . The floor wasn’t swept in the bathroom at all. The sofa bed was broken so my daughter & I had to macgyver the bed to get it fixed.. overall an okay stay.

Location is good, but no airport shuttle bus services provided and neither breakfast.

Everything was really good! I only marked slightly down on ”cleanliness”, but it was more because of the way the bathroom was built. Condensation from showering gathered on the entire floor very easily and made the whole floor damp (I ensured the shower was not leaking any, it was not). I believe this would be because there seemed to be no exhaust fan? But I understand this isn't something that could be easily fixed. I had a great time and the receptionists were all amazing!