مراجعاتHoliday Inn & Suites Manila Galleria

Disappointing Experience Despite Renovation Claims The actual room did not match the images shown online. Although the hotel claims to be recently renovated, the decor still felt dated. We checked into Room 2009, but the air conditioning was malfunctioning. While the front desk promptly sent engineers to fix it, there was no improvement even after an hour. I called again to follow up and was told that engineers would return, but they never did. Eventually, I requested a room change. The hotline staff mentioned that the duty manager’s approval was needed and that we would receive a call back. After waiting for 30 minutes without any update, we decided to head out for dinner. When we stopped by the reception at 8 PM to follow up, we were told the duty manager was still on break. We waited until 8:15 PM with no update and called again—only then were we told they were still trying to find us a room. Our request was finally confirmed after another 10 minutes, and we appreciated the upgrade to Room 1413, which had two queen beds. Unfortunately, the new room had a clogged bathtub drain, which required another visit from the engineers before we could finally rest for the night. What could have been better: I understand the initial attempt to fix the aircon, but a room change should have been offered when it was clear the issue wasn't resolved. The only reason we got a new room was because we kept following up. The staff’s reaction time throughout our stay was disappointing. Timelier communication and a more proactive approach would have made a significant difference.

food was great and room clean however service could be further improved had to wait to for a long queu just to refresh my key as there was only one personnel at the front desk and was late in my zoom meeting

Room was large and comfy.

位置很好，邊上就是Robinsons商場，吃飯很方便。房間很大，服務人員也很熱情，就是設施有點舊了。

very commendable .good service and it’s clean and good service and good food

房間桌子非常髒，我將抹手毛巾放在桌子上面都變成黑色的，太恐怖了，酒店還要客人賠償，簡直是笑話，大拉拉四星酒店，估唔到會咁樣。房間連盒紙巾都沒有，入住四天，每天對清潔工人講：麻煩放盒紙巾，但退房走都沒有放一盒紙巾。

每次出差的首選！ 位置優秀，安保好，早餐種類齊全，旁邊羅賓遜還有一個海底撈 除了交通有點惱火外其他都不錯，當然堵車也算是馬尼拉的特色😍😍

商務出差 Ortigas的首選，不過不得不説設施有些陳舊 空調嗓音大 空氣不清新 當然衹回去睡個覺也可以

房間非常舒適，緊臨商場，逛街方便。

old hotel but convenient location and there is connecting mall for eating and shopping. price is acceptable.

The service is nice and room is spacious. The best thing, is we got a complimentary room upgrade! We will definetely book again 🙂

ممتاز

Nice location and clean room.

Booked a standard room with either king or twin. Upon arrival, FO informed that only twin available which I would prefer king for entire stay. When enquirer if next day king room availability, FO did not answer and seem like just wanted to give a twin and asked me to check tomorrow. I was upset as PMS system (hotel system) clearly could tell room type inventory for next few days and possible to secure accordingly. When I insisted then rcvd king for entire stay. Funny thing is when FO gave me the key, she mentioned “for this time only”. This sounded like I was being unreasonable and they gave in. Where I was purely wanted to secure king bed for next few days of my stay.