فندق ماريوت البتراء

مراجعاتفندق ماريوت البتراء

فندق ماريوت البتراء

Queen Rania Al Abdallah Street Wadi Mousa, Petra, Ma`an, 71810, Jordanعرض تفاصيل الفندق
فندق ماريوت البتراء
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تقييمات الضيوف فندق ماريوت البتراء

8.4/10
جيد جداً
43 تقييم
التقييمات الموثوقة
الموقع8.7
المرافق8.1
الخدمة8.3
النظافة8.5
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جميع التقييمات(43)
تقييمات إيجابية(40)
تقييمات مع صور / فيديو(19)
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إقامة رائعة!(11)
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موقع رائع(6)
وسائل راحة رائعة(5)
تقييمات سلبية(3)
Soud
غرفة ديلوكس كينج
تم التسجيل الوصول مايو 2025
عائلة
2 تقييم
9.5/10
مميز
تم النشر في 10 يونيو 2025
جيد جدا
رد من مكان الإقامة: Dear Soud,We're delighted to hear that you had a wonderful stay at Petra Marriott Hotel! We look forward to welcoming you back again in the future for another fantastic experience!Regards,Mahmoud FarajatGeneral ManagerPetra Marriott Hotel
مستخدم نزيل
غرفة ملكية فخمة
تم التسجيل الوصول مايو 2025
مسافر منفرد
13 تقييم
10/10
متميز
تم النشر في 10 يونيو 2025
My stay in Marriot Petra is beyond my expectations. The location is great, you could see nice views of Petra from the swimming pool in the hotel. Plus the hotel is super quiet and peaceful ❤️ The staff are super kind, friendly and attentive. Special thanks to Mr. Mohammed , the assistant manager in the front office , he is a very kind and friendly person, delivering a great service and kind attitude when interacting with the guest . I would like to recommend this hotel for your Petra stay .
ترجمة
6/11
رد من مكان الإقامة: Dear Valued Guest,We're delighted to hear that you had a wonderful stay at Petra Marriott Hotel! We look forward to welcoming you back again in the future for another fantastic experience!Regards,Mahmoud FarajatGeneral ManagerPetra Marriott Hotel
مستخدم نزيل
غرفة ثنائية فخمة
تم التسجيل الوصول أبريل 2025
مسافر منفرد
4 تقييم
2.0/10
تم النشر في 6 مايو 2025
One Star – A Miserable, Sleepless Night at Petra Marriott Worse than anything, I had to wake up at 6am for a Petra hike—but instead of resting, I endured one of the most sleep-deprived nights I’ve ever had in a hotel. Outside my room, at the poolside tent area—supposedly closed after midnight—groups of guests were shouting, laughing, and drinking well into the early hours. Midnight came and went. At 12:30am, the noise was loud. By 1am, it was worse. At 1:30am, I was forced to call reception, practically begging them to do something. But nothing changed. At 2am, I was woken again by shouting near the pool. By 5:30am, running on maybe three hours of broken sleep, I had had enough and confronted the receptionist with a simple question: Why are your own rules not enforced? No real answer. No apology. Just blank stares. This came after a rocky start. From the moment I checked in, I felt like an unwanted inconvenience. The first receptionist I dealt with was cold, dismissive, and unfriendly. It took raising a complaint and asking for a manager just to be treated with basic courtesy. My room had a view mostly blocked by part of the restaurant roof—far from the scenic experience I’d hoped for. The manager offered me a different room with a mountain view, but I’d already unpacked, so I stayed put, disappointed but settled. I had originally planned to extend my stay by two nights, but by sunrise that day, I couldn’t get out fast enough. I moved to the Mövenpick and was blown away by the difference—staff who actually cared, quiet rooms, and respect for guests’ need for rest. The Petra Marriott may look the part, but it fails where it matters most: hospitality, peace, and professionalism. I wouldn’t return if the room were free
ترجمة
رد من مكان الإقامة: Dear Valued Guest,Thank you for taking the time to share your recent experience with us at Petra Marriott Hotel. We are genuinely sorry to hear about the challenges you faced during your stay.Providing a restful and welcoming environment is at the heart of what we aim to deliver. Please accept our sincere apologies for the noise disturbances and for the delay in resolving your concerns during the night. This is not reflective of the standards we hold ourselves to, and we are actively reviewing our procedures to ensure our quiet hours policy is strictly enforced moving forward.We also regret that your arrival experience and initial interactions did not reflect the warm hospitality that our guests deserve. Your comments regarding our team’s responsiveness and the room allocation have been shared with the appropriate departments to address and improve upon.While we understand your decision to leave early, we would welcome the opportunity to restore your trust should your travels bring you back to Petra in the future. Your comfort and satisfaction are deeply important to us, and we are committed to learning from this experience.Warm regards,Mahmoud FarajatGeneral ManagerPetra Marriott Hotel
sk8panda
غرفة ديلوكس بسريرين مزدوجين
تم التسجيل الوصول يناير 2025
مسافر منفرد
1 تقييم
10/10
متميز
تم النشر في 5 مايو 2025
景色意外的美麗,晚上可以看到。整個峽谷的日出。酒店也比較大,停車位充足。設施齊全。距離景區很近。很幸運入住。
ترجمة
رد من مكان الإقامة: Dear sk8panda,Thank you for your kind words and for choosing to stay with us at Petra Marriott Hotel.We’re delighted to hear that you enjoyed the breathtaking scenery and had the chance to witness the magical sunrise over the canyon—an unforgettable experience we’re proud to offer our guests. It’s also wonderful to know that you appreciated our spacious facilities, convenient location near Petra’s entrance, and ample parking.We feel just as lucky to have had you with us and hope to welcome you back for another memorable stay.Warm regards,Mahmoud FarajatGeneral ManagerPetra Marriott Hotel
Qianshuiyibing
غرفة ملكية فخمة
تم التسجيل الوصول مارس 2025
رحلة مع الأصدقاء
10 تقييم
10/10
متميز
تم النشر في 16 أبريل 2025
距離佩特拉古城6分鐘車程,建議自駕者入住,很方便?酒店可以欣賞佩特拉谷的晚霞
ترجمة
رد من مكان الإقامة: Dear Qianshuiyibing,Thank you for taking the time to share your feedback and recommendation.We’re pleased to hear that you found our location convenient and ideal for self-driving travelers. Being just a short drive from the ancient city of Petra allows our guests to explore the site with ease while enjoying the peaceful surroundings of the Petra Valley.We're especially glad you had the chance to enjoy the sunset view—one of the true highlights of staying with us.We hope to welcome you back again soon for another memorable visit.Warm regards,Mahmoud FarajatGeneral ManagerPetra Marriott Hotel
مستخدم مجهول
غرفة ديلوكس بسريرين مزدوجين
تم التسجيل الوصول ديسمبر 2024
عائلة
34 تقييم
7.7/10
جيد
تم النشر في 14 أبريل 2025
房間不大,但位置極佳,可以看到很美的落日。 但是,第一天早餐用餐的時候,早餐廳的服務員在我們用餐結束莫名其妙給我遞來一個像賬單一樣的東西讓簽字,因為我們訂的含早晚餐,且我看其他人都沒有,就去找前台問這是什麼。前台那位男工作人員説這個衹是給小費的單子不是賬單,且態度也不是很耐煩。可我明明看上面就是早餐簽字,然後我拒絕簽字,他看解釋不清楚,當著我的麪撕掉了那張紙。就這一點讓人十分的不舒服,憑什麼其他歐美外國遊客沒收到這種賬單一樣的,而要單獨給我,總感覺他們有點區別歧視的味道。 以前來佩特拉住的Movenpick,這次主要是沒有適合房型,且看中了萬豪這個落日風景才選的他家。但日後如果在同樣的條件前提下,肯定不再選萬豪了,且去景區的交通也是有些不夠方便,班車衹有早上去(8/9/10點)和下午回(2/3/4點)定點,在景區遊玩時間也受限制。
ترجمة
6/9
رد من مكان الإقامة: Dear Valued Guest,Thank you for taking the time to share your detailed feedback. While we’re pleased to know you enjoyed the beautiful sunset views and our location, we’re truly sorry to hear about your experience during breakfast and the concerns it raised.Please accept our sincere apologies for the confusion at breakfast and the way the situation was handled. What you described does not reflect the level of service we strive to provide, and your comments have been shared with our team to ensure better communication and consistency in the future. We are committed to offering every guest a respectful and welcoming experience, and we regret that this was not your impression.We appreciate your honest comments and hope that we may have the opportunity to restore your confidence in the future.Regards,Mahmoud FarajatGeneral ManagerPetra Marriott Hotel
Xihuanhuanyoushijiedelvxingdaren
غرفة ديلوكس بسريرين مزدوجين
تم التسجيل الوصول فبراير 2025
مسافر منفرد
104 تقييم
7.0/10
تم النشر في 5 أبريل 2025
酒店真的舊了,而且離佩特拉古城開車還要2公里,早餐選擇不多,而且不建議在酒店參加佩特拉之夜的活動,因為直接到景點買票要便宜很多。
ترجمة
رد من مكان الإقامة: Dear Xihuanhuanyoushijiedelvxingdaren,Thank you for sharing your feedback with us.We appreciate your comments and understand that certain aspects of our property and offerings did not meet your expectations. While our location offers a peaceful vantage point just a short drive from the entrance to Petra, we recognize that proximity and accessibility are important to many of our guests.We also acknowledge your observations regarding breakfast variety and event pricing. Your comments have been shared with the relevant teams as we continuously strive to enhance the guest experience in both quality and value.We’re also pleased to share that we are in the process of developing a brand-new extension to our property—designed to offer a more modern experience while preserving the charm and breathtaking views that make Petra Marriott Hotel unique.We hope you’ll consider visiting us again in the future to experience the enhancements we are working toward.Warm regards,Mahmoud FarajatGeneral ManagerPetra Marriott Hotel
مستخدم نزيل
غرفة ديلوكس بسريرين مزدوجين
تم التسجيل الوصول فبراير 2025
رحلة مع الأصدقاء
19 تقييم
10/10
متميز
تم النشر في 3 أبريل 2025
酒店環境不錯 值得推薦
ترجمة
رد من مكان الإقامة: Dear Valued Guest,Thank you for your kind words and recommendation.We’re delighted to know you enjoyed the hotel environment and found your stay worthwhile. It’s always a pleasure to hear that our guests are satisfied with their experience.We hope to welcome you back to Petra Marriott Hotel for another memorable visit soon.Warm regards,Mahmoud FarajatGeneral ManagerPetra Marriott Hotel
Justink
غرفة ملكية فخمة
تم التسجيل الوصول ديسمبر 2024
مسافر منفرد
15 تقييم
8.0/10
جيد جداً
تم النشر في 26 فبراير 2025
Beautiful hotel situated at the top of Petra overlooking a nice desert valley. A La Carte breakfast had a good range of foods. Would stay again!
ترجمة
رد من مكان الإقامة: Dear Justink,Thank you for your wonderful feedback.We’re glad you enjoyed our unique location overlooking the Petra Valley, as well as the variety offered in our à la carte breakfast. It means a lot to us that you would choose to stay with us again.We look forward to welcoming you back for another memorable experience in Petra.Warm regards,Mahmoud FarajatGeneral ManagerPetra Marriott Hotel
مستخدم نزيل
غرفة ثنائية فخمة
تم التسجيل الوصول يناير 2025
رحلة مع الأصدقاء
24 تقييم
5.0/10
تم النشر في 13 فبراير 2025
以為是大牌連鎖不踩雷,結果還是中招,先是安排到地下一層的房,後來換到了5層,辦入住的時候説沒房了,因為之前床墊嚴重變形,馬桶圈也臟,送的巧克力也發黴了,反正選房慎重
ترجمة
رد من مكان الإقامة: Dear Valued Guest,Thank you for taking the time to share your experience with us.We appreciate your comments regarding the room conditions and amenities. Please rest assured that we have shared your feedback with the relevant teams to ensure that all aspects of our rooms meet the high standards our guests expect.We’re continuously working to improve our facilities, and your experience is a valuable part of that process. We hope you’ll consider staying with us again to experience the improvements we are making.Warm regards,Mahmoud FarajatGeneral ManagerPetra Marriott Hotel
مستخدم نزيل
غرفة ثنائية فخمة
تم التسجيل الوصول يناير 2025
رحلة مع الأصدقاء
38 تقييم
8.0/10
جيد جداً
تم النشر في 8 فبراير 2025
老酒店,服務不錯 早餐啥也沒有
ترجمة
رد من مكان الإقامة: Dear Valued Guest,Thank you for sharing your thoughts.We appreciate your feedback regarding our service and will continue working on improving all aspects of the guest experience. We are also in the process of enhancing our facilities to offer a more modern experience, while maintaining the unique charm of our location.We hope to welcome you back soon for a more enjoyable stay.Warm regards,Mahmoud FarajatGeneral ManagerPetra Marriott Hotel
مستخدم نزيل
غرفة ملكية فخمة
تم التسجيل الوصول ديسمبر 2024
مسافر منفرد
1 تقييم
7.5/10
تم النشر في 7 فبراير 2025
房間打掃不乾淨,裏面還有別人用完沒扔掉的一次性洗臉機,衞生死角打掃不乾淨 服務不錯
ترجمة
رد من مكان الإقامة: Dear Valued Guest,Thank you for taking the time to share your experience.We appreciate your positive remarks about our service, but we are concerned to hear about the cleanliness issues you encountered. This is not the standard we strive for, and I’ve shared your feedback with our housekeeping team to address these concerns immediately.We are committed to maintaining a high level of cleanliness, and your feedback will help us improve. We hope to have the opportunity to welcome you back and provide a better experience.Warm regards,Mahmoud FarajatGeneral ManagerPetra Marriott Hotel
مستخدم نزيل
غرفة ديلوكس كينج
تم التسجيل الوصول ديسمبر 2024
مسافر منفرد
11 تقييم
10/10
متميز
تم النشر في 4 فبراير 2025
對這家酒店的好印象完完全全來自於幫忙搬行李的可愛大叔,他會開窗讓我看日落,隔幾分鐘還敲門給我送來一份禮物,我真的覺得很驚喜,會一直記得他!服務很不錯,樓下餐廳的烤魚很好吃,服務生會跟中國遊客説happy new year!
ترجمة
رد من مكان الإقامة: Dear Valued Guest,Thank you for sharing your wonderful experience with us!We’re thrilled to hear that our team made such a positive impact on your stay, especially the helpful staff member who ensured you had a memorable time. We’ll be sure to pass on your kind words to him—it's gestures like these that make a stay special.We’re also glad you enjoyed the grilled fish at our restaurant and appreciated the warm wishes from our team. Your feedback about our service truly means a lot to us.We look forward to welcoming you back for another memorable visit!Warm regards,Mahmoud FarajatGeneral ManagerPetra Marriott Hotel
Eduardo serrano manzano
غرفة ديلوكس كينج
تم التسجيل الوصول نوفمبر 2024
عائلة
20 تقييم
10/10
متميز
تم النشر في 20 ديسمبر 2024
El servicio bien pero el hotel es un poco antiguo
ترجمة
رد من مكان الإقامة: Dear Eduardo serrano manzano,We’re glad to hear that you were satisfied with our service. We understand that the hotel’s age may be noticeable, and we are excited to be in the process of enhancing our facilities with a new extension, designed to offer a more modern experience while still preserving the charm of our location.We hope to have the opportunity to welcome you back soon.Warm regards,Mahmoud FarajatGeneral ManagerPetra Marriott Hotel
Paris9118
غرفة ديلوكس بسريرين مزدوجين
تم التسجيل الوصول أكتوبر 2024
عائلة
4 تقييم
8.5/10
جيد جداً
تم النشر في 24 نوفمبر 2024
眺望がいい
ترجمة
رد من مكان الإقامة: Dear Paris9118,Thank you for your feedback!We’re glad you enjoyed the great view during your stay. We hope to welcome you back soon for another memorable experience.Warm regards,Mahmoud FarajatGeneral ManagerPetra Marriott Hotel