Firstly, on 7/4-7/5 we stay in 40413-1, the AC is broken, we call front desk for 30 -45 mins, but there is nobody answering the call. Until 11:00 PM we successfully contact the front desk, they ask us to call the operator and we call for another 10-15 mins they answered our call. When they fixed the AC it’s already 12:30!!!
We have our plan at 4 in the morning. We can’t get rest. When we report the problem to the front desk when we leave the hotel. The only thing they can do is “we are sorry for your experience.”
Second the refrigerator is not working as well. The fruits we bought it turns bad in the morning.
Third, the resort it’s huge! You have to take buggy to travel around the resort. But the reception won’t answer the phone, basically you will waste huge amount of time waiting for reception to answer the call and waiting for the buggy. It takes about 30-45mins to wait for your buggy to come!
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