Blue Crystal Boutique Hotel

Second time booking here. Big spacious and friendly staff love it

The hotel failed to provide the room although booked and paid. Failed to register me to stay with the reason staff forgot key in my reservation and reserve the room and allocate me to nearby low category hotel with bad facilities and room conditions. No refund given which I had paid the room, bad attitude in handling my request and no room provide to me. Please do not choose this hotel

Per fortuna siamo rimasti solo una notte. Arriviamo verso sera e ci fanno aspettare perchè devono controllare la camera entriamo e troviamo tutto il wc bagnato sicuramente avevano appena finito di pulire (arrivo alle 18). Camera piccola dotazioni inutilizzabili. Frigo impossibile da accendere le prese erano a 70 cm di altezza e il cavo era forse mezzo metro. Clima diretto sul letto sopra la testa. Pulizia generale lasciamo perdere. Si accede all’hotel attraverso la sala di un ristorante. Un incubo.

Staff is very friendly mainly Mr.deepak.Chef made a very tasty breakfast.Room was cleaned and air condition also good.I stayed in 501 but room is little congested but price is afforable .On an average my stay was good.

I had booked 4 night at Crystals Blue Hotel Phnom Penh (26/sep - 29/sep) with the deal no cancellation. When I arrived the hotel at 8:30pm on 26/Sep, hotel reception informed me that room having problems of water pine broken, offered me smaller room. I asked them show me the room I booked and I want to see the problem of leaking…hotel refused. All I thought that hotel already sold my room booking with better price , so they just used an excuse to cancel my room. Also, they didn’t help me out with booking coz they said can’t cancel by themselves. It means I have to take the first night charge on room. It took me an hour struggled call booking hotline in UK. The service it too bad and they refused to take action when problems happen. I don’t want any of traveler facing same case of mine…..so, pls do not book this hotel on your future trip.

Llegamos a las 3 de la tarde y no tenían lista la habitación pero la verdad es que parecía que no sabían ni que íbamos. Sin recepción.Todo sucio y en obras. Sacos de escombros.Entramos a la habitación,súper sucia.El suelo las paredes las cortinas con manchas de sangre y otras marranadas. Cisterna del váter sin tapa,wifi no funcionaba y además en la reserva figuraba habitación con balcón y sofá.Ambos brillaban por su ausencia así que nos fuimos.