مراجعاتPremier Village Phu Quoc Resort - Managed by Accor

房間超棒，我們提早到等的時間有點長還給我們升級了房型

服務很好環境不錯。

Stunning ocean view but staff service and efficiency to be improved The room upgrade to the Eden Retreat Pool Villa with a magnificent ocean view was excellent; it has one of the best views at the resort. The staff are nice and friendly. However, their efficiency was very low. I sent an email to book activities, but they missed it. I also reminded them 3 times about the scanned tickets for entrance to the "Kiss of Bridge" and "Kiss of Sea" show at check-in, but they ultimately failed to scan them, resulting in no record when I arrived at the entrance. Additionally, they informed me that they had booked the missed resort activities when I checked in, but when we attended, there was no booking record. Furthermore, the buggy waiting time was too long, especially during peak hours, approx. 20mins, which affected our travel schedule. Lastly, our luggage took over 40mins to arrive at the lobby when we reached the reception to check out. The staff informed me that the luggage was still on the way, which seemed impossible. They were unaware of the luggage's arrival at the main lobby until I insisted that it was unacceptable, as we were rushing to the airport. The quality of staff service and efficiency requires significant improvement.

We went there already a second time and we were not disappointed. A nice resort with 2 beaches and all facilities for a joyful family holiday.

Good service from friendly and helpful staff. beautiful beach. wide variety of foods for breakfast, and many activities available for free booking.

酒店位置較遠，自成一角，較適合想喺酒店hea 嘅人，海景villa 好大，有私家泳池，可惜酒店只有兩間餐廳，食物選擇較少

6千港元一晚on the rock villa, 下雨天去到，view 像相片美，游泳池水冷得很，孩子跟本游不到水，8月中旬都游不了水，沒想過會這樣，訂on the rock villa 就是冲著那個無邊際游泳池來的，故雨季去的話，不價這個價，我在富國島訂的另外一間1800港元的 villa, 所有設備都比這裏好，而且價錢是平宜三倍，相比之下，premier village 性價比很低。但員工服務和早餐都很好，個個都笑臉近人，還有要吐槽的就是水壓，洗澡水又慢又少，5星酒店，也就有點失望了吧。記得提前訂酒店的免費活動，如釣魚，很不錯，雖然中途又下雨，大人小朋友都玩得開心。原來訂了BBQ dinner, 下雨又取消了，總之，雨季最好不要來富國島了，後悔把今年的家庭旅遊選了富國島。

成個旅程最貴就係呢一間villa 我覺得性價比比較低 前台職員比較白鴿眼，感覺自己好高級唔休做，雖然有笑容，但係感覺很假，唔係真心幫住客 明明book咗酒店入邊嘅活動 但係去到可以竟然冇職員 曬住太陽咁等15分鐘係咁call 其他活動去到嗰個地方，啲職員都唔係好幫，要眼望望不停自己搵人問先知道喺邊度進行 去食咗Villa入邊c字頭嗰間自助餐 入到去先知中伏 第一次去食自助餐，連水都冇一杯，所有飲品要俾錢 朱古力噴泉唔開，因為主題係海鮮，所以豬牛雞一樣都見唔到，去嘅時候見到有榴槤雪糕，原來全場得一杯，叫個職員拎，佢話冇榴槤雪糕呢樣嘢😤 最後埋單嘅時候個小姐問我我今晚啲嘢，我話美中不足係冇晒榴槤雪糕，然後佢拎咗兩杯俾我 唔怪得之餐廳入邊好多人都係獨立叫餐 *房間裏面冇餐具，要額外俾錢 *紙巾都係要用廁所嗰啲 我覺得間嘢非常小家，咩都要計錢 明明已經收得唔平 連門口嘅的士都要收貴grab一倍  Villa環境係靚沙灘係靚 但係我覺得咁嘅價錢竟然係成個trip服務最差，笑容最假 我覺得體驗好差，性價比好低  * d 職員仲要即時叫我入Google幫佢哋評五星 仲要拎咗我個電話打自己個名嚟讚自己 我真係眼都突埋

酒店好大，出入都要叫buggy..私人泳池水質乾淨，同時upgrade 左我沙灘旁邊既villa.. 因為係慶祝囡囡生日，提前send email到酒店，酒店送左一個小蛋糕同佈置房間。 唯一有點失望既係，入住時12歲，退房係13歲， 前台有位男員工一直堅持要加22美金，因為女兒滿13歲，但幫忙入住另一位女員工用英文同我地講可以當小童入住，但男員工聽到後，就用越南文同女員工喺度坳，我地完全聽唔明，之後就用英文同我地講，要計佢13歲，係成人，亦即時寫左收據要求付款。我地亦有解釋，我地訂房時入住時都係12歲，酒店仍係寫小童免費入住。根本就係唔清晰！男員工亦唔多解釋。仲有啲黑面！最後check in時間已經用左好耐，最後我地都係付款，入住酒店。

아이들과 잘 놀았지만 동남아 개미는 어쩔수없나요ㅜ

設施：酒店很新，設施設備也不錯 衞生：衞生很好，細節很到位 環境：依山傍水，環境優雅舒適，非常適合度假 服務：酒店服務非常好，還有部分人員可以中文交流

度假村環境優美，職員親切友善，能提供適切幫助。 度假村App能隨時與職員聯絡，並獲得迅速回應。 有buggy接載到度假村內任何地點。 有很多免費活動，如Kayak，浮潛，摘椰子，釣魚，瑜珈等。東西海灘可分別看日出和日落。 別墅很大，有私人泳池，景觀秀麗，乾淨舒適。 到日落小鎮約15分鐘車程，住宿包Kiss of the sea和接吻橋的門票，表演非常值得觀看。 早餐有很多選擇，食物美味。晚餐Seafood Night 有精彩的火舞表演。

早餐款式選擇多，健身室設施齊全及新淨，整個village 好大！

Villa 提供很多設施、早餐好味多選擇.二個沙灘好靓、大人小朋友都好開心、過了一個又hea又有水比小朋友玩既villa