Laizixinyidezixin
25 يونيو 2025
Due to persistent webpage errors, I haven't been able to rate my stay. But I must find a way to let you know that my rating would be "very bad" and "sad," and I will make every effort to do so—whether through the system review or by contacting headquarters directly.
Starting with the service: I was deeply disappointed by the inefficiency. On the first day of my stay (the 15th), I noticed a drainage issue with the bathroom sink faucet and informed the staff, who promised to send an engineer at 8 AM the next morning. Yet by the time I checked out, the problem had never been addressed! I followed up with the staff every day from the 16th to the 17th, but no one took action. Is this turning a blind eye to guests or just abysmal service efficiency?
Next, the breakfast was far from appetizing, with a limited variety. In all the 5-star hotels I've stayed in, the breakfast quality is one of the benchmarks for judging a hotel's excellence. For three consecutive days, I only ate to fill my stomach—nothing more.
I'd hoped for a wonderful experience, but I'm extremely disappointed. I felt no sense of service here, just endless waiting.
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