Wave Resort - Ultra All Inclusive

We have just returned from a weeks stay at the Waves Resort and I can honestly say it is one of the best all inclusive resorts we as a couple have stayed at . From check in on arrival , to the bar staff and the cleaning staff we were made so welcome . The restaurant has more than enough options to suit any persons taste . Breakfast lunch or dinner you will not struggle to find something tasty to eat . They even have a special section where you can get baby food and baby formula . The bar service and staff are a credit to the hotel nothing is too much trouble . The selection of premium brands on offer is great . The cleaning staff were exceptional everywhere was exceptionally clean and tidy and they were constantly cleaning tables etc in all areas. The pools are amazing although slightly cool we still got to have a daily swim . The adults only pool is a dream if you want to get away from the children and waterslides. We stayed during the ballroom dancing completion and have to say all the children / parents and people involved with the completion were completely pleasant and welcoming to chat to . ( so we strongly disagree with a previous review ) Overall an amazing weeks break and we will be back next year for sure . There is only one point I would raise and that is the bar staff need to be more firm with holiday makers who abuse the alcoholic drink and upset other guests with their loud rude behaviour . I’d advise they stop serving when this becomes obvious . During our stay we had a group of 3 family’s arrive a couple of days before we left who were very rude and using foul language around other guests and children which was all due to excessive alcohol .

The hotel itself is amazing. Great facilites, spacious and modern design with an amazing gym/spa area as well as great food variety for breakfast, lunch and dinner. The rooms are well designed and spacious however room service could be improved. As a family of multiple people, some days we were only restocked with one toilet roll which is insiffucient. The gym hours are quite short from 8am-8pm. For a 5 star hotel, the gym hours should definitely be lengthened for early birds or late goers especially as the children's area/games room are open for longer into the evening. The bistro is a very nice addition to complement the restaurants. The hotel grounds are impressive and plenty of sun bed loungers.

We came on the 10th of may to the 17! The weather was absolutely disappointing! We had food poisoning! We had to spend 2 days in bed! The staff was grumpy and no one says hello! When we arrived the man out the counter just said you go that way to your room? What a waste of money!

Hotel is stunning inside and out. Rooms are well equipped, larger than usual hotel rooms, comfortable, lots of storage. We arrived late Saturday night quickly checked in hotel was very noisy due to the entertainment inside the lobby. We had booked side sea view rooms for us both. We had emailed ahead requesting rooms together or at least on the same floor, they were but one had a pool view the other the car park. Went to express our disappointment to management who kindly explained the hotel was full with a Bulgarian conference and after they had checked out she would see if she could change rooms. This request was met on the Monday so we both had a pool view. All areas of the hotel were spotless with constant cleaning and polishing. Food was plentiful apart from breakfast which understandably was repetitive there was lots to choose from at all times even for the picky eaters. Some days were better than others think it depended on the occupancy. Big disappointment was some things were not open till 15th May or 1st June. Beach bar, entertainment area, snack bar all closed. We had 2 small children with us who had been so excited about the splash park and big slides but these were not open. Part of the children’s pool was open but on a few days shut down at 4pm even though children were still playing. Customer relations explained it was due to hotel discretion and after a few guests complaining it was left open till 5pm. I could imagine in the height of the season it would be very busy. Loads of sun beds in all areas. Adult only sunbathing areas were a good idea. Indoor pools easy to access and to use. Didn’t use the spa. On-site shop sold everything you may need and prices were reasonable. Fountain show at night was amazing. Having an on-site doctor was very helpful and she was lovely and calm with my 2 year old granddaughter. They do seem to rent out the very large conference rooms at the weekend (totally don’t blame them) although this did spoil our last day due to a dancing competition and lots of participants and their families taking over the relaxing area on the lower floor. It was quite annoying not to be able to sit quietly and enjoy a coffee and a snack as we had a late flight home. There had been a storm the night before so obviously pretty much all guests wanted to use the space aswell. We didn’t use the gym but it looked well equiped and we didn’t use the al a carte restaurants. Baby food, cartons of juice, pouches of baby food were all an excellent idea and something we hadn’t seen before. There is also a small children’s dining area. We had booked this a year in advance and apart from our disappointments would recommend anyone to visit. The animation team work very hard and were pleasant and friendly to talk to. Beach is easy to access. Free Shuttle bus to Pomorie excellent idea.

…and that is that once you go here you don’t want to go anywhere else. We’re a family that likes to go to different places to see and experience different countries and cities, but our issue now is that we can’t find any place as good as this and therefore don’t want to spend money on something not as good as Wave Resort. The staff is amazing. The food is excellent. The beach is right by the pools with nice and soft sand. Close to the Burgas airport as well. We really tried to book somewhere else this year but it’s going to be Wave Resort the third year in a row.

Well it's currently being overran by 100s of kids for a dance competition. Absolutely no respect or manners towards holiday makers. Hotel staff says the dancers pay more than us. Kids are undressing in front of men , surely that inappropriate.