The Tsurumi Residence is a great choice for guests looking for accommodation in Menghai, having been recently opened in 2023. Xishuangbanna Railway Station and Xishuangbanna Gasa International Airport are located 32km and 41km away respectively. The nearby area boasts an abundance of attractions including Xishuangbanna Angsana Spa & Hot Spring, Menghai Rainforest Hot Spring Resort and Xishuangbanna Kaman Dreamland Theme Park. In their spare time, guests can explore the hotel's surroundings. This Menghai hotel features parking on site.
"In December, two rooms were set in advance. I arrived at around 2:40 in the afternoon. There was no prompt sign at all. Later, the waiter came out to pick us up, otherwise I couldn't find it at all.
When I arrived upstairs, I was told that the room was not cleaned up. We said that we could wait. As soon as we entered the room that had not been cleaned, we smelled a smell. The waiter said that the previous guests brought cats and dogs so it was very stinky, but the smell was really unbearable. Later, the waiter went to get the disinfectant to mop the floor, and then the smell was mixed with the disinfectant, and the taste was even more indescribable.
We asked for a room change, because the other room was normal, and the hygiene was not done. The administrator said that all rooms were booked and could not be exchanged. Request a normal accommodation room, this request is too much? We are paying for a normal reservation, not free accommodation.
Later, after the contact number of the homestay on Ctrip, I agreed to give the exchange. That is to say, the room is there, the feeling is particularly bad, and the people will emphasize that there are many people during the Spring Festival. This is not a reason for giving guests a smelly room!"