In addition to no TV, the hardware facilities are not stable at night, the water temperature in the bath is not stable, the service staff is also good, the uncle who waters the flowers at the door is very good.
The reasons for the bad review are as follows. The room type to be set has been called before check-in to confirm that it has been reserved. After arriving at 3 o'clock on the same day, the room given by the front desk is not the big room type that was communicated on the phone before. After asking, I was told that the guests we booked for the large room type continued to live today, so we couldn't live? If you still insist on living in this large room type, you have to wait for the staff to communicate with the guests who should continue to live, let the family move to the small room type that has been opened for us, and then wait for the aunt to clean it before you can move in. The waiting time is one hour, that is, at least 4:30. You can only check in after, During this period, you need to wait in the lobby for the continued guests to carry their luggage.
During the period of our arrival at the hotel, there was no phone or WeChat message notification, and the responsibility was pushed to the guests who continued to stay in the voice communication. The follow-up WeChat communication was told that this situation was caused by the failure to confirm again on WeChat.
Therefore, guests who stay in the future pay attention to it. You need to double confirm by phone and WeChat to live in the room type you want, otherwise you can recognize it like us.
My wife communicated with the staff, the staff proposed to waive the 50 yuan pet cleaning fee as compensation, and the two sides did not communicate about the compensation. We didn't want the 50 compensation proposed by the last staff. The whole thing was handled well, but the matter was not resolved.
"In addition to no TV, the hardware facilities are not stable at night, the water temperature in the bath is not stable, the service staff is also good, the uncle who waters the flowers at the door is very good.
The reasons for the bad review are as follows. The room type to be set has been called before check-in to confirm that it has been reserved. After arriving at 3 o'clock on the same day, the room given by the front desk is not the big room type that was communicated on the phone before. After asking, I was told that the guests we booked for the large room type continued to live today, so we couldn't live? If you still insist on living in this large room type, you have to wait for the staff to communicate with the guests who should continue to live, let the family move to the small room type that has been opened for us, and then wait for the aunt to clean it before you can move in. The waiting time is one hour, that is, at least 4:30. You can only check in after, During this period, you need to wait in the lobby for the continued guests to carry their luggage.
During the period of our arrival at the hotel, there was no phone or WeChat message notification, and the responsibility was pushed to the guests who continued to stay in the voice communication. The follow-up WeChat communication was told that this situation was caused by the failure to confirm again on WeChat.
Therefore, guests who stay in the future pay attention to it. You need to double confirm by phone and WeChat to live in the room type you want, otherwise you can recognize it like us.
My wife communicated with the staff, the staff proposed to waive the 50 yuan pet cleaning fee as compensation, and the two sides did not communicate about the compensation. We didn't want the 50 compensation proposed by the last staff. The whole thing was handled well, but the matter was not resolved."