Das Dorf Hotel

Muy bonito el lugar, la vista, el paisaje y las habitaciones. A mejorar el restaurante, no teníamos reserva aunque éramos huéspedes, debíamos reservar con anterioridad y no lo sabíamos. Quedamos en lista de espera y afortunadamente quedó espacio. El restaurant se le reserva a personas fuera de hotel también.

De vuelta de vacaciones subiendo a Stgo pasamos 2 días a Pucón , el Hotel una maravilla y con instalaciones de 1 era calidad, personal amable, fuimos directo al hotel para contratarlo, lo unico que nos faltó fue probar productos de su espléndida huerta

Una estadía de fin de semana largo En general las instalaciones son agradables con olor a madera que genera un ambiente cálido. La calefacción central excelente, el servicio de restaurante es bueno considerando para los desayunos ampliar la variedad. El precio respecto de los servicios recibidos es bastante elevado si se compara con otros hoteles ,5 estrellas los cuales ofrecen por ejemplo : sauna, jacuzzi, spa. Respecto al personal todos muy atentos

Excelente Hotel y Restaurante , Ubicacion Privilegiada, Habitaciones Amplias , Comodas, Limpias y Luminosas, Hermosa Vista al Lago , Amplio Parque y Piscina, Fue una Gran Experiencia de Relajo y Vaciones , Especial Agradecimiento Para Alexandra , Consuelo y Hugo Quien Nos Atendio Muy Amigable y Profesionalmente en el Restaurante del Hotel el Cual Tiene Desayunos Abuntantes y Gran Calidad Gastronomica, para Mi Opinion el Mejor Hotel del Lago Villarica .

I wish we could have stayed here longer. The staff were lovely and the grounds of the hotel are very nice. Our room was good - everything clean and well maintained. the food was also good. I recommend this hotel - it is quite lovely - we would stay here again.

This hotel has lovely well kept grounds with a wonderful view of the lake in front and the volcano from the back. There is about a 20-25 minute walk to a waterfall in the grounds. We had a top floor level suite which meant we didn't suffer from any of the noise coming from wooden floors above like some other guests had. It had a great view on to the lake the only downside was the small balcony on the side with a disappointing view over the roof. The room had a kettle and even twinings tea bags and a small fridge which was useful. The barman Hugh was very generous with giving me milk for my tea. The staff were very approachable and friendly and it meant we enjoyed our stay even more. Ignacio, Hugh, Saatchi and Andres made the stay special. Points to work on; The bathroom was spacious and but the shower was badly designed, it was impossible to shower without water drowning the floor. There are limited places to sit in the grounds only a few seats on the terrace and sometimes smokers sit on that. Perhaps in High season there are more areas. Or perhaps people just spend time on their balconies. The breakfast was not up to scratch for a hotel of this class. It was the most disappointing part of the stay. The jam was poor quality and the amount of fruit served was a tablespoon. We weren't allowed to ask for more fruit which was very surprising but this was soon rectified by speaking to the receptionist. However, even then on the second day we got more fruit but on the 3rd only I received some more. The scrambled eggs on one day were inedible being very salty and runny. There was also no choice of egg. The breakfast didn't lack in quantity but did in quality. Birds fly into the large windows concussing themselves so it would be good for the hotel to put perhaps some stickers or something in the windows to reduce this although I understand they may not want to for aesthetics.