مستخدم نزيل
9 يوليو 2025
Stayed for 1 night. When I checked in the elevator didn’t work past the 1st floor, but I was willing to overlook it. I was given a card with the code for my room but the code didn’t work and a loud siren came on, so I had to return to the front desk and have them fix it. The next morning my bathroom cup was very dirty with old toothpaste so I avoided using it, and one of the hangers on the bathroom door had fallen off. I go to the front desk at check out and inform them them of how many mistakes there had been in less than 24 hours and despite asking very nicely for some sort of compensation or perhaps a small breakfast from the restaurant they work with, I was told that they didn’t think it was real mistakes and the manager didn’t pick up the phone. If they had admitted to the mistakes and given me a better check out experience or simply apologized properly, i would have given a higher rating, but things that are dirty and problems with BOTH codes and elevators, is unacceptable when you pay 120€ :/ I do give it 3/5 because the room was nice, the view from my window onto the street was stunning & the employees on the day I arrived were super nice and helpful and let me stay a little past checkout time :) very cool - but not worth 120€.
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